Working hours: 0800 to 1700 Monday to Friday
Contract Type: Permanent Full time
Benefits: 25 days holiday + BH, Flex Benefits (EMCOR UK Discount Scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
To work alongside the client teams to deliver a high standard of service with an emphasis on continuous improvement. The role will be situated within the client office facilities and work directly with client stakeholders. Support new business and opportunities across the portfolio.
What you'll do:
* Full understanding of scope of works/SLA and deliverables of service – with the ability to communicate both written and verbally these requirements.
* Full understanding of the client's bespoke computerised maintenance management system and ability to monitor efficient control measures to ensure KPI’s are achieved.
* Ensure the sub-contractor has planned and arranged sufficient manpower, material and equipment to do so with related works.
* Monitoring of works – this will include safety audits, observation audits and sensory checks on a regular basis to ensure KPI’s are achieved.
* Maintain and ensure all records are accurate and held in an accessible system.
* Conduct periodic client reviews and attend site reviews.
* Provide the interface between the sub-contractor and the client, dealing efficiently and effectively with any issues or queries, ensuring that full traceability of actions is recorded.
* Suggest improvements on the system or methodology followed through daily/weekly meetings.
* Liaise regularly with site Facilities Team.
* Coordinate with other sections/departments/projects for any needed backup.
* Provide a monthly report to demonstrate service deliverance and KPI’s, feedback and improvements.
* Provide support in a team-oriented manner for other services or demands of the business.
* Deal with issues promptly.
Key Result Areas:
* Point of contact for requirements relating to the Facilities core service matrix.
* Point of contact for all cleaning requirements, including special cleans, programmes, and additional resourcing.
* Inclusive of CMMS requirements.
* Maintain maintenance programme for cleaning equipment, organising repairs.
* Coordinate hospitality requests and any catering issues.
* Facilitate Pest Site Visits/call outs – liaising directly with the site Co-Ordinator and arranging proofing works.
* Point of contact for civil works from start to completion.
* Prepare and work with stakeholders to maintain audit standards.
* Liaise with Scaffold coordinator to define alternative solutions for working at height.
* Laundry issues, relabeling, ensuring sufficient stock available.
* Managing and issuing work-wear and PPE.
* Food Safety inductions.
* Level 2 food safety training (completed in house).
* Safety support for area investigation/near misses.
Who you'll be:
* Smart, presentable appearance.
* Personable and approachable.
* Good interpersonal and customer relationship skills.
* Good command of the English language both orally and verbally.
* Clean, full driving license.
* Experience managing people with a proven track record in managing direct reports.
* Food Safety – level 2 at minimum, working towards level 4.
* At minimum IOSH managing safely – must be prepared to work towards NEBOSH.
* COSHH.
* Good IT skills having knowledge of MS Projects (word processing, spreadsheets and project management tools).
Advantageous:
* High level of interpersonal and customer relationship skills.
* Educated to HNC / HND Standard (or equivalent).
* Experience in a similar role.
* Knowledge of key operational management disciplines, e.g. quality control, work planning methods.
* BIFM / Or proven facilities background.
* Good sound knowledge and understanding of commercial and contractual issues.
* HACCP an advantage.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
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