Location: Liverpool/Norwich/Newport/Birmingham/London
Term: Permanent
Hours: Full Time
Closing Date: 3 March 2025
Sift/Shortlist meeting: w/c 24th March 2025
Individual Leadership Assessments (ILA): w/c24th March to w/c 31st March 2025
Informal conversations: 1st April 2025
Interviews: 8th April 2025
Please view the full candidate pack through the CS jobs adverthere.
Join a team that brings value to the nation
Would you like to lead the health sector strategy in the UK’s largest public procurement organisation and have an impact on the health service of the UK? We’re seeking an exceptional leader who will play a pivotal role in accelerating CCS’s mission to become a world class, customer centric, commercial and procurement organisation.
Directorate Overview
The successful candidate will join the Customer Experience Directorate, which oversees customer strategy, journey design, and integrating the customer voice into CCS’s solutions and services.
Our team is vital to the success of CCS becoming the provider of choice for public sector organisations seeking commercial and procurement solutions.
Role Summary
Reporting to the Customer Experience Director, the role of Health Account Director is a key strategic leadership role.
Supported by Heads of Account Management, the role holder will be the primary interface and be responsible for developing, managing and nurturing relationships with NHS Trusts, Integrated Care Systems, Integrated Care Boards, Government Departments and industry bodies.
The role holder will have 5 direct reports and overall responsibility of the health team which has circa 16 FTE. Additionally, the role holder will collaborate with the sector lead for Local Communities and Housing and Education, and the Account Managers and Business Developers across regions of England.
Key responsibilities and accountabilities:
1. Lead and grow CCS’s reputation across the health sector and associated industries.
2. Engage with Chief Commercial Officers, Commercial & Procurement Directors and Trust CEOs in the health sector and relevant organisations to establish and maintain exceptional, trusted commercial relationships.
3. Develop and maintain strong relationships with organisations to drive service adoption, customer engagement and satisfaction.
4. Expand the customer base and enhance the value and benefits provided through CCS solutions to deliver greater outcomes for customers.
5. Lead a remote/hybrid team of highly motivated and driven account managers.
6. Be a key member of CCS’s senior leadership team and an important decision maker on customer committees.
7. Represent and champion sector interests to senior stakeholders including the Executive Committee and the Board.
8. Proactively communicate across CCS the health sector agreed priorities, and bring thought leadership into CCS for the delivery of commercial benefits.
9. Collaborate with organisations to identify future commercial opportunities, such as savings, benefits, value creation, operational improvements, investments, and develop a strategic account plan alongside a commercial delivery plan.
10. Oversee service delivery and manage escalations as they arise.
11. Ensure compliance and governance between CCS and UK Public Sector (eg controls, regulations where necessary).
12. Facilitate essential internal engagement with CCS Commercial and Operations colleagues to incorporate the sector’s perspective into the development of new products, services and solutions, that deliver value, benefits and exceptional customer experiences.
13. Work with the Head of Communications to ensure the CCS value proposition is evident in all marketing.
14. Create and maintain a high performing team and inclusive culture across the directorate including coaching, mentoring and role modelling leadership behaviours (c 100 FTE).
15. Consistently demonstrate inclusion and diversity to reflect the diverse perspectives of CCS and its customers.
Essential criteria (Assessment will be based on applications):
1. Proven track record in a senior leadership role, with experience of developing a high performing, inclusive team of direct and matrix reports in the health sector.
2. Experience of achieving challenging commercial savings and growth targets in the £millions within a complex customer environment and a track-record of success in B2B / B2C new business development / strategic account management within the health sector.
3. Outstanding stakeholder management, influencing and communication skills (both internal and external), with the ability to collaborate, inspire, and drive impact at Director General, Permanent Secretary, Chief Executive Officer (CEO), Chief Commercial Officer (CCO) and Board Director levels.
4. Enterprise leadership skills, and a strategic thinker with a customer service and results orientated mindset from an organisation of >500 FTE.
5. Innovative and creative thinker.
Behaviours
At the sift/shortlist meeting the panel will review your CV and personal statement and assess your evidence against the essential criteria.
Shortlisted candidates will be invited to a competency based interview, which will consist of a scenario exercise and an in-depth discussion on your evidence provided in your CV / personal statement. Additionally, if shortlisted, you will also be assessed on how your answers demonstrate the following behaviours :
What we will offer you, here are some of the benefits you can expect:
1. A discretionary non-contractual performance related bonus.
2. Working remotely in addition to working in advertised office location.
3. Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays.
4. This role is being offered on a permanent basis, with a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
5. As part of accepting this role you will be agreeing to the expected assignment duration set out above. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
6. CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. The Successful candidate will be expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
To find out more about our recruitment process please click here
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
Internal candidates should apply using their Workday account. Please use the careers hub for your application.
What it's like to work at CCS
About Us
Crown Commercial Service (CCS) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.
Why join CCS? We offer fantastic benefits as well as career development opportunities, have an inclusive culture that values work-life balance and offers flexibility in how you work.
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