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Site: Royal National Orthopaedic Hospital
Town: Stanmore
Salary: £31,081 - £33,665 inclusive of Outer HCAS per annum
Salary period: Yearly
Closing: 21/01/2025 23:59
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Job overview
This 37.5 hours week post offers an excellent opportunity for a keen, enthusiastic and conscientious individual to work within the Peripheral nerve injury unit.
The successful candidate will have excellent administrative and organisational skills, preferably with specialist knowledge of medical terminology and experience of working as part of a multidisciplinary team. You will have excellent IT skills and well-developed communication skills, plus a working knowledge of a busy office environment.
Experience of working as a secretary within a NHS secondary care setting is preferable.
This is a busy but rewarding role that would best suit a self-motivated and driven individual with a keen eye for detail who is able to prioritise their workload effectively.
As a Medical Secretary for Peripheral nerve injury unit you will be responsible for assisting with the provision of a full secretarial and follow up booking service to the Consultants and their teams. This will include typing, proof reading and general administration duties.
Main duties of the job
* To be responsible for assisting in the provision of a full secretarial and follow up booking service to the consultants and their teams in conjunction with the other medical secretaries.
* Maintain a high standard of Secretarial support work when carrying out administrative duties in a professional manner.
* Ensure compliance with data protection & GDPR.
* Demonstrate effective teamwork and use of own initiative.
Detailed job description and main responsibilities
* To be responsible for delivery in the provision of a high standard of secretarial and administrative services for the peripheral nerve injury unit.
* To be responsible for managing the clinical team, through organisation and support, to ensure correspondence is processed in a timely manner.
* To type clinic letters and other clinical or general correspondence from digital audio dictation/proof reading from digital dictation.
* Book all patients appointments working alongside the RTT policy for patients pathways.
* To complete urgent correspondence from and required for multidisciplinary meetings, within locally agreed timescales.
* Using specialist knowledge of CScribe and Noteon, ensure all dictation is processed within local and national timescales.
* To oversee all outcomes from clinic, making sure patients attendance / Imaging requests and therapy requests have been actioned by the clinical team.
* Manage the postal systems for incoming and outgoing mail.
* Deal with all incoming telephone enquiries and written queries promptly and efficiently, including appointment booking.
* Work as a team with the other medical secretaries/administrators as directed by the Deputy Service Manager to ensure a high quality service is maintained at all times during office hours.
* Undertake appropriate scanning and filing of correspondence, clinic notes, test results, etc, using Note On.
* Ensure clinic session change forms are completed as required.
* Maintain patient information on the Patient Administration System.
* To maintain patient medical notes on Note On according to RNOH medical records policy.
* In conjunction with the referral to treatment team ensure consultant waiting lists are regularly validated to avoid exceeding maximum waiting times.
* Provide cover for other administrative/secretarial staff during times of absence as delegated by the Deputy Service Manager.
* Undertake general office duties, including photocopying, faxing, filing and scanning.
* To promote an open and friendly working environment.
* Prioritise day-to-day activities taking into account any specific requirements of the clinical team.
* Ensure complaints are investigated in a timely manner and share outcomes with the Deputy Service Manager.
* Attend/Complete all mandatory training.
* Participate in the Appraisal process.
* Adhere to all Trust policies and procedures relevant to your position.
Person specification
Communication & Relationship Skills
* Good communication and interpersonal skills.
* Good organisation skills & Ability to prioritise workload.
* Ability to work well in a team and on own initiative.
* Ability to multi-task.
* Ability to perform general administrative duties.
* Ability to work to tight deadlines and targets.
* Good customer care skills.
Knowledge, Training & Experience
* Educated to GCSE ‘O’ level or equivalent.
* Good standard of English, both written, spoken and grammar.
* Numerate.
* AMSPAR or equivalent.
* Minimum of 1-3 years medical secretarial experience within NHS Hospital care.
* Minimum 1-3 years audio typing experience within NHS Hospital care.
* Experience of working within multi-disciplinary teams in a Hospital setting.
* Understand the need for confidentiality and data protection.
* Sound knowledge of secretarial practices and procedures.
* Excellent working knowledge of Medical terminology.
* Audio typing experience of Orthopaedics and or Sarcoma.
* Knowledge of booking follow up appointments.
Analytical & Judgment Skills
* Meticulous.
* Has excellent attention to detail.
* Accurate.
Planning & Organisational Skills
* Management of own office environment and workload.
* Adaptable and approachable.
* Happy to provide cross cover and works well with other people.
* Happy to use own initiative.
IT Skills
* Confident in use of Microsoft Applications.
* Undertaking audio typing/proofreading of digital dictation.
We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.
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