At StarCity Entertainment in Birmingham, we are loud and proud about our vision to be diverse, vibrant, stand out and creative in a fun environment. We are proud to show we offer the greatest customer experience with high level energy and interaction, passionate that we have fun whilst at work. No two days will be the same, and you will be a part of making a difference within our local communities with your sparkling can-do attitude and a passion to be a cut above the rest. If you too can offer fabulous customer service, creative flair, a passion to communicate, and are proud to be a part of change, then we are the team for you.
Purpose of the Role & Key Responsibilities
* To lead Soft Services as directed by the Centre Manager.
* To carry out duties in accordance with instructions issued by the Centre Manager.
* Provide a safe, clean, and welcoming environment for our guests, staff, and contractors.
* Assist with enquiries from contractors/members of the public as required.
* To ensure full compliance with Health & Safety Policy for the centre.
* To comply with individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are met, in line with company policy and site procedures.
* To ensure that all contractors & tenants follow the rules & regulations of the Centre.
* Ensure that all incidents and H&S issues are recorded & logged and escalated with the NOC & via electronic reporting (e.g., Data Station).
* Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with company policy and site procedures.
* Ensure all contractors are signed in correctly using Sky Visitor Contractor Management Software.
* Ensure the overall effectiveness and efficiency of security and customer care provision.
* Support the Soft Services Manager in achieving the aims and objectives of the Centre’s Cleaning, Security, and FM functions.
* Ensure all operational personnel are performing their duties to the appropriate standard.
* Provide feedback on the performance of Duty & Cleaning teams to Centre Management.
* Provide ongoing support and guidance to tenants regarding security awareness training, waste procedures, and liaising with tenant managers to advise them on performance improvements where required.
* Report any significant incidents to Centre Management & the NOC as required.
* Support Centre Management through encouraging communication between tenants using the Savills Insights App.
* Co-ordinate the evacuation of the Centre in an emergency in accordance with the Centre’s evacuation plan.
* Support the implementation of specific security plans for events.
* Report any maintenance or health and safety issues to Centre Management and log as required using Job Logic.
* Ensure close liaison with the Local Police and external agencies, encouraging communication amongst tenants and their security providers.
* Ensure buildings, car parks, perimeter, and tenant units are secure.
* Report H&S issues to Centre Management.
* Report incidents to Centre Management.
* Task Duty and Cleaning teams with daily & weekly compliance checks.
* Update the Duty Teams Training Matrix.
Daily deployment matrix issued to the management team, in line with the centre’s strategy plan. Deployment matrix to be led by the Duty Manager, ensuring that positions are covered & incidents are attended to promptly.
Weekly Staff briefings are held by the Duty Manager to discuss the centre's strategy, current trends, and business-critical information.
Responsible for team rotas, team holidays and working alongside the Soft Services Manager with payroll.
The 5 E’s strategy/values of SMR, ensuring that the values are supported and met by the Duty Manager & team.
Develop & train team members that are looking to upskill within the business, through SMR & site Development plans.
Support the management team with the recruitment process.
Daily handover communications sent to the management team (End of day).
Support the management team in conducting audits and maintaining records.
Manage incidents on site in line with the centre's strategy & Savills policy & procedures. Operate with your team and lead ongoing incidents with confidence & resolution.
Skills, Knowledge, and Experience
* Ensuring that you are proactive.
* Leading by example.
* Prioritising workload.
* Excellent verbal and written communication skills.
* Problem solving and reporting back on any issues.
* Key decision making.
* Self-motivated & motivating your team.
Working Hours: Full time working hours, 36 hours per week - 4 on 4 off rota.
Shift time patterns are Monday to Thursday 12:30 to 22:30 and Friday to Sunday 12:00 to 00:00.
Salary: £13.32 per hour, overtime available.
#J-18808-Ljbffr