Group1 Norwich is looking for an Aftersales Manager. Your role Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability. You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of. What you’ll do day-to-day: Meet key performance indicators and targets for the service and parts departments Look for opportunities to increase efficiency of the Aftersales operation Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team Respond promptly to any customer complaints and ensure timely and correct resolution Maintain rigorous control of costs, stock and budget Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due Your profile Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience in managerial role in a customer-oriented department Ability to develop and monitor budgets Previous experience in a target driven role An understanding of marketing processes and development of pricing strategies Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties A customer focused approach Excellent communication skills – with ability to negotiate and influence Rewards 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day