Job summary The Governance Lead plays a crucial role in ensuring the delivery of high-quality, safe, and effective care to patients. This role involves overseeing the practice's governance framework, which includes quality assurance, risk management, patient safety, and regulatory compliance. Main duties of the job KEY RESULT AREAS/RESPONSIBILITIES: Governance Framework: Develop, implement, and maintain a robust governance framework to ensure patient safety, quality care, and compliance with relevant regulations (e.g., CQC, NHS standards). Quality and Safety: Promote a culture of continuous improvement and high standards in clinical care. Monitor and evaluate performance, identifying areas for improvement and implementing corrective actions where necessary. Risk Management: Oversee the identification, assessment, and management of clinical risks within the practice. Develop and monitor risk mitigation strategies, including managing incidents, complaints, and near misses. Training and Education: Support the development and delivery of clinical training programs for staff, ensuring that all clinicians are up to date with current best practices and regulatory requirements. Regulatory Compliance: Ensure the practice is compliant with the Care Quality Commission (CQC) requirements, NHS standards, and any other relevant regulations. Patient Involvement and Feedback: Ensure that patient feedback is gathered regularly and used to inform service improvements. Address and resolve patient concerns, complaints, and suggestions in a timely and constructive manner. Reporting and Data Management: Collect, analyse, and report on performance data, including audit results, patient safety incidents, and feedback. About us Ariel Healthcare is a dynamic and innovative team who strive to provide the best possible service for our patients. With staff and patient welfare are the forefront of everything we do, the team is driven to provide an excellent service to the ever growing population of Chard and surrounding areas. Based within the South Somerset countryside, Chard still maintains a small town feel and the practice is part of a close knit community. On the border of both Devon and Dorset, Chard benefits from good transport links to Taunton and Yeovil, whilst still not being too far from the Jurassic Coast. Working across 2 sites, our team of dedicated staff are hoping to find the right person to enhance the team further. A little more about us; 20,000 Patients Multi- disciplinary team: with HCAs, Nurse Associates, Nurses, Advanced Nurse Practitioner, Paramedics Urgent Care Hub focussing on acute care with an MDT approach Training Practice: GP and Nursing students Focus on staff development: encouraging each individual to follow their passions High QOF achievement CQC rating: Good PCN Working: collaborating closely with local colleagues to enhance patient care whilst maintaining our practice ethos. Date posted 04 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Flexible working Reference number A3874-25-0000 Job locations St Mary's Crescent Chard Somerset TA20 2DZ Ariel Healthcare 59 Fore Street Chard Somerset TA20 1QA Job description Job responsibilities KEY RESULT AREAS/RESPONSIBILITIES: Governance Framework: Develop, implement, and maintain a robust governance framework to ensure patient safety, quality care, and compliance with relevant regulations (e.g., CQC, NHS standards). Lead and coordinate the practices clinical governance meetings, including the monitoring of key performance indicators (KPIs) related to clinical outcomes and patient care. Quality and Safety: Promote a culture of continuous improvement and high standards in clinical care. Monitor and evaluate clinical performance, identifying areas for improvement and implementing corrective actions where necessary. Oversee audits, ensuring they are conducted regularly and in line with relevant guidelines. Ensure the practice meets national and local standards for quality, safety, and patient care. Risk Management: Oversee the identification, assessment, and management of risks within the practice. Develop and monitor risk mitigation strategies, including managing incidents, complaints, and near misses. Lead investigations into clinical incidents and ensure that lessons learned are communicated to the wider team. Training and Education: Support the development and delivery of training programs for staff, ensuring that all clinicians are up to date with current best practices and regulatory requirements. Promote professional development opportunities and encourage staff participation in relevant continuing education. Regulatory Compliance: Ensure the practice is compliant with the Care Quality Commission (CQC) requirements, NHS standards, and any other relevant regulations. Prepare the practice for CQC inspections, ensuring all documentation and processes are in place. Monitor compliance with clinical guidelines, protocols, and national frameworks. Patient Involvement and Feedback: Ensure that patient feedback is gathered regularly and used to inform service improvements. Promote patient safety initiatives and facilitate patient involvement in the practices clinical governance processes. Address and resolve patient concerns, complaints, and suggestions in a timely and constructive manner. Leadership and Collaboration: Work closely with the practice management team, clinicians, and external partners to drive improvements in clinical quality. Foster a collaborative and open environment where clinical staff can share concerns and ideas for service improvement. Act as a point of contact for governance issues and provide leadership in resolving any challenges that arise. Reporting and Data Management: Collect, analyse, and report on performance data, including audit results, patient safety incidents, and feedback. Ensure accurate and up-to-date records are maintained, supporting the practices continuous quality improvement efforts. Job description Job responsibilities KEY RESULT AREAS/RESPONSIBILITIES: Governance Framework: Develop, implement, and maintain a robust governance framework to ensure patient safety, quality care, and compliance with relevant regulations (e.g., CQC, NHS standards). Lead and coordinate the practices clinical governance meetings, including the monitoring of key performance indicators (KPIs) related to clinical outcomes and patient care. Quality and Safety: Promote a culture of continuous improvement and high standards in clinical care. Monitor and evaluate clinical performance, identifying areas for improvement and implementing corrective actions where necessary. Oversee audits, ensuring they are conducted regularly and in line with relevant guidelines. Ensure the practice meets national and local standards for quality, safety, and patient care. Risk Management: Oversee the identification, assessment, and management of risks within the practice. Develop and monitor risk mitigation strategies, including managing incidents, complaints, and near misses. Lead investigations into clinical incidents and ensure that lessons learned are communicated to the wider team. Training and Education: Support the development and delivery of training programs for staff, ensuring that all clinicians are up to date with current best practices and regulatory requirements. Promote professional development opportunities and encourage staff participation in relevant continuing education. Regulatory Compliance: Ensure the practice is compliant with the Care Quality Commission (CQC) requirements, NHS standards, and any other relevant regulations. Prepare the practice for CQC inspections, ensuring all documentation and processes are in place. Monitor compliance with clinical guidelines, protocols, and national frameworks. Patient Involvement and Feedback: Ensure that patient feedback is gathered regularly and used to inform service improvements. Promote patient safety initiatives and facilitate patient involvement in the practices clinical governance processes. Address and resolve patient concerns, complaints, and suggestions in a timely and constructive manner. Leadership and Collaboration: Work closely with the practice management team, clinicians, and external partners to drive improvements in clinical quality. Foster a collaborative and open environment where clinical staff can share concerns and ideas for service improvement. Act as a point of contact for governance issues and provide leadership in resolving any challenges that arise. Reporting and Data Management: Collect, analyse, and report on performance data, including audit results, patient safety incidents, and feedback. Ensure accurate and up-to-date records are maintained, supporting the practices continuous quality improvement efforts. Person Specification Experience Essential Experience of working within a Healthcare setting or a role with transferrable skills. Desirable Experience of leadership and management. Experience of Governance management. Person Specification Experience Essential Experience of working within a Healthcare setting or a role with transferrable skills. Desirable Experience of leadership and management. Experience of Governance management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Ariel Healthcare Address St Mary's Crescent Chard Somerset TA20 2DZ Employer's website https://www.arielhealthcare.nhs.uk/ (Opens in a new tab)