Location: Bangor Head Office Salary: Up to £27,216 per annum, excluding monthly and annual bonuses, as well as private health insurance Hours: full time flexible working required around shift patterns mon-fri, 9am – 5.30pm to include one evening a week 1pm-9pm and 1 early morning 7am-3pm (occasional weekends Sat or Sun 0700-1500 or 1200-2000, one in two) Post will be based in Caremark Head Office Bangor. Principal responsibilities · Answering all incoming telephone enquiries. · Processing new service user referrals. · Preparing appropriate documentation for Field Care Supervisors. · Permanent allocation of Care & Support Workers to all service user visits and ensuring all visits are covered. · Maintaining computer systems up to date at all times. · Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times. · To work closely with the Field Care Supervisors. · To ensure compliance with all office systems and procedures. · Production of reports and management information as required. Additional Information: Essential: Good communication skills, good knowledge of use of Microsoft Office packages, ability to work under pressure, excellent organisation skills. Desirable: Experience within the care industry, experience in developing rotas. Knowledge of the North Down area. Closing Date: 9th December 2024