My client based in St Ives Cambridgeshire is currently looking for a Customer Service Coordinator to join their team on a full-time maternity cover basis. Salary £22,500-24,000. Monday to Friday 8:30 am - 5 pm.
You will be providing effective and efficient administration for the processing of all orders, ensuring correct items are printed and all information is stored correctly on the system while managing a selection of accounts to grow, maintain, and cross-sell where possible. You will be tasked with proactively and reactively selling products to new and existing customers across the UK.
Responsibilities Include:
1. Process all sales proformas and orders;
2. Support the team in all areas of sales administration;
3. Ensure all necessary paperwork is accurate to guarantee that all customers receive the correct goods at the correct address and price;
4. Raise and email accurate print purchase orders to suppliers within the required timeframe;
5. Keep the online whiteboard updated with all print orders, their status, and any important information needed for an order;
6. Take responsibility for checking, arranging, and submitting all artwork to clients for approval;
7. Discuss and obtain approval from clients for any amendments to the order or artwork, following company procedure;
8. File all print paperwork accurately and efficiently;
9. Communicate effectively across all departments involved in the sales process;
10. Build and maintain excellent working relationships with prospective and existing clients;
11. Ensure that the costs of the Print Department are kept to the lowest possible level without compromising quality and service;
12. Provide cover for print departments to support the team during periods of sickness, holiday, or particularly busy times;
If you have the skills and experience listed above, please send your CV to INDHUN.
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