Are you ready to make a difference and help reconnect customers with our clients? Do you thrive on helping people and ensuring they have a positive experience? We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Aberdeen area. As a Resolution Officer, you will visit our client’s customers at their premises - both commercial and residential - to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. This is a full-time role (40 hours per week) that involves regular travel, high mileage, and occasional overnight hotel stays. To support this, we offer either a £2,500 annual vehicle allowance or a company van, strictly for business use. What you will be doing: Visit commercial and residential premises to reconnect customers with our clients. Establish and verify occupier details during visits. Confirm accurate meter readings and provide necessary information. Identify and appropriately handle all disputes in line with company procedures. Proactively work towards all targets set by the company. Communicate effectively and professionally with all customers and clients. Work within the policies, procedures, aims, objectives, and philosophy of the company. Be receptive to coaching and feedback to enhance performance delivery. What we are looking for: Previous experience in a similar role. Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations. Proactive approach towards achieving set targets. Flexibility to work in your local area. Ability to work alone. Customer focused with ability to identify vulnerabilities. Openness to coaching and feedback for continuous improvement. Full driving licence and car are desirable for ease of travel within the area. What's in it for you? 25 days annual leave plus bank holidays Competitive salary Bonus and car allowance Training and Development Pension scheme Death in service If this sounds like the role for you…Apply now