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Night Resident Service Advisor - Manchester City Centre, England, Manchester
Client:
Location: Manchester, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
0836c76cf10f
Job Views:
53
Posted:
24.01.2025
Expiry Date:
10.03.2025
Job Description:
VS/6918
Front of House - Nights
Manchester City Centre
Hours: Shift work, 7.15pm – 7.15am, 4 on 4 off
Salary: £25,000 per annum, plus 10% Bonus
My client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester. They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexible lease options, across a range of prices and layouts. A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.
Their stylish, bright and spacious apartments have outstanding amenities, offering a place to switch off at the end of the day and find a place of calm. Their expertly managed development offers everything needed for a stress-free lifestyle.
Now recruiting for a Front of House candidate to work nights
This is a lone working role.
* Ensure a clean and tidy environment is maintained for all residents and team
* To co-ordinate day-to-day operations ensuring quality service delivery is met and exceeds resident’s expectations at all times
* Organise and book maintenance works for residents and the building, ensuring details are communicated to residents
* Manage resident parcels and assist in missing queries
* Raise and process invoices to ensure a smooth operation of payments and deliveries
* Clear communication with residents, contractors and team on shift
* Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff
* Report incidents/accidents onto the correct system and inform your manager of any serious reports
* Must be pro-active and able to use initiative to organise daily operations and have attention to detail on all aspects of the role
* Organise and be involved in resident events whilst creating a dynamic community
* Conduct weekly and monthly Health and Safety checks
Expectation of the role:
* Adhere to the task list provided ensuring full completion for a smooth operation
* Clear communication with a handover to the next RSA on shift outlining any issues
* Fully compliant to Health and Safety and security processes
* Provide 5 star customer service to all residents
* To follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant
Who we’re looking for:
People and interpersonal skills
* Experience of working in a similar front of house role or customer services environment
* A good level of education with strong written and verbal communication skills.
* Good level of computer literacy including Microsoft Word, Excel and Outlook.
* Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
* Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
* Must be pro-active and able to use initiative to enhance the reputation of the building.
* Professional presentation, confident and outgoing nature.
* Well organised, ability to problem solve and works under pressure.
* Able to demonstrate an organised and professional approach and ability to prioritise.
* A great team player who takes ownership and responsibility.
* A logical thinker who is able to spot errors and resolve issues.
* A sound understanding of Health and Safety principles, methods and assessments (desirable)
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