1st Line Support Technician ________________________________________Location: OrpingtonSalary: £25,000 - £30,000 per annum________________________________________Are you an IT Professional looking for an exciting new role?About the companyOur Client is a growing MSP with well known clients in various sectors such as the health and finance.Position Overview As a member of the Service Delivery Team, you will serve as the primary point of contact for customers seeking technical support with their daily operations.Responsibilities * Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.* Providing guidance to clients/customers and resolving complex fault tickets within SLA.* Conducting desktop and network troubleshooting/fault finding.* Acting as a WiFi administrator and handling WiFi troubleshooting.* Understanding and gathering customer requirements over telephone/Teams meetings.* Liaising with vendors to resolve queries.Candidate Requirements Essential Skills and personal qualities* At least 1 years of experience in a similar role.* Enthusiastic about IT with excellent written, verbal, and interpersonal skills.* Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office 365/SharePoint.* Strong communicator, people-oriented, and eager to help solve client problems.* Able to multitask, manage tight timelines, and deliverables.*...