We have an amazing opportunity for an experienced customer focused individual to join our team as a STARS/Branch Support Officer. Working for our high-profile clients in Perth, Dundee and surrounding areas. STARS at Securitas combine outstanding customer service and security to our clients, their staff, visitors and customers. We combine excellent customer services across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern (48 hrs per week) Must be available for shifts between 06:00 - 19:00 5 days out of 7 (weekend work included) Pay Rate – £14.50 per hour This is a hybrid role of STARS Front of House support and Security Officer work, Full clean license and own transport essential. Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Highest quality personal appearance. Friendly, positive and people oriented. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. UK National's only Willing to undergo Security Clearance process SIA license (Securitas will support to gain) Full clean driving license Own transport