Job Description
Location: Rochdale
Salary: up to £25K
Consultants: Cassidy Pinder & Annie Earley
We are currently working with a great company across the Financial Services Industry who are looking to appoint a Collections Advisor to join their team. Working hours are Monday – Friday with some flexibility on hours worked.
What you can expect:
1. Competitive Salary
2. Hybrid working after training
3. Free Parking / Good Transport links
4. Refurbished Offices
Key Duties:
1. First Class Service to Customers – Handling high volume of Inbound & Outbound Calls
2. Negotiate Payment Plans / Provide Financial Advice across a range of Circumstances
3. Working across FCA / Collection Guidelines
4. Escalating Cases to Senior Management
5. Understand Customer Needs & Circumstances to agree appropriate Solution
6. Treating Customer Fairly
Profile:
* Strong Communications Skills – verbally and written
* Good IT Skills
* Experienced within a Collections / Customer Service Environment
* Beneficial to have worked in a FCA Regulated Environment
If you are interested in the Collections Advisor position please send your CV over to us or contact the office for more information.
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