Role : Quality Assitsant Manager for growing cross border e-commerce logistics specialist We are looking for someone who fully embraces 'best in class' service to help manage our growing and friendly team. Our client pride themelves in making a difference to their customers and to be a step above the competition in their quality, care and attention. You will monitor 100% of the customers parcels throughout the whole process, monitoring all touch points including flight delays, clearance issues and updates, final mile delivery etc The role is Mon-Fri 9am-5.30pm with a 1-hour unpaid lunch-break. Please note this is a remote role, so you must be comfortable working from home & have your own internet connection & office furniture (computer equipment will be provided by the company). Occasional travel into office/meeting location will also be required. Ideally South East based, as the majority of the Team of 8 are based in Essex. The responsibilities of the Quality Assistant Manager include: - Lead, motivate and support a team of Quality Analysts to achieve their full potential - Monthly 1:1s mentor, coach and inspire team members to achieve success - Set and monitor the team's work schedules to ensure tasks are completed daily, managing overtime where necessary (including the team's weekend cover) - Provide annual leave and sickness cover to the Senior Network and Quality Manager - Manage the internal Outlook inbox, prioritizing urgent tasks and managing accordingly - Act as an escalation point, to take ownership and be proactive in achieving solutions - Ensure 'best in class' Quality is being delivered to our clients customers - Issuing Service Alerts internally when performance will be impacted, ensuring they are kept up to date and resolved in a timely manner - Oversee performance with our carriers, monitoring trends and picking up on discrepancies taking action if falling out of schedule. - Assisting the Senior Network and Quality Manager on managing escalations, projects, reporting and attending meetings where required - Willing to undertake any other duties in relation to the Quality team as may be reasonably required Essential attributes: - Previous experience in Quality preferred but not essential - Genuine passion for Quality and analysing trends - Prevous experience working within a cross border international e-commerce environment - Great attention to detail - Excellent listening, questioning and communication skills - Ability to lead and motivate staff, coaching and mentoring them to achieve their full potential - Ability to work under pressure, remaining professional and positive - Pro-active approach to problem solving and decision making - Attention to detail, checking systems and spotting discrepancies - Ability to prioritise and multi-task - Ability to handle escalations and projects without fear of challenge or change - Flexible & resilient team player. You will be expected to adopt a sleeves-rolled-up attitude - Proficient computer skills (Outlook, Word, Excel, Internet usage etc.) Salary £35,000 to £40,000 25 Days holiday Pension