Are you looking for a new role within customer services?
We are currently recruiting for an Customer Call Operator to join a busy and successful Housing Association based in Cheadle. This role will partake over a 7 day operation working across multiple shifts, previous experience within a customer service setting would be essential for this role. Working in the customer call service team, this role will involve responding to and prioritising emergency alarms.
What will you be doing as a Customer Call Operator?
Respond to and prioritise alarms including calls that are emergency in nature, (including life critical and ASB) generated by the Telecare Monitoring System, contacting appropriate agencies when necessary. Decision making following appropriate guidelines & procedures and understanding the consequences of actions taken.
Using fact finding and problem solving skills to log, assign and pass on repairs calls using the appropriate client repairs system / databases.
3. Ensuring appropriate records are accurate, relevant and up to date using the appropriate system, dealing with sensitive data in line with GDPR.
Communicating to both internal and external contacts and keeping Next of Kin and managers etc., informed and signposting in line with relevant legislation.
Seek to resolve matters affecting the provision of service, complaints, misuse or problems with service at the first point of contact, escalating as appropriate.
Responsible for completion of a range...