MOSAIC Helpdesk Technician
Job Reference: HCC620436
Salary Range: £26,918 - £29,616 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Temporary (12 months)
Closing Date: 27 March 2025
The Role:
Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as education and social care, including transport, planning, waste recycling, libraries, and trading standards.
Joining the Application Support Team, you will support a wide range of complex applications used across Hampshire County Council, specifically the Children’s Services Social Care System, Mosaic. You will provide first line support for the system, addressing data issues and technical support queries.
To be our successful candidate, you need to be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You should have a background in IT and/or customer support, particularly in supporting business applications. Knowledge of Local Authority business processes is an advantage. You will be a self-starter with good analytical skills, strong communication abilities, and the capacity to establish working relationships at all levels. Effective problem-solving skills to manage and resolve complex support incidents are essential.
This role will be based at our Winchester offices, but as part of Hampshire County Council’s Open Workplace Policy, you can work between home and the office (hybrid approach) depending on operational requirements. We support an effective work-life balance and are open to discussing flexible work requests.
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Mathew Olive, Application Support Team Leader on 0370 7791675
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all employees, workers, and volunteers to share this commitment. Our recruitment and selection practices reflect this commitment.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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