The Wiltshire Talking Therapies service offers psychological therapy and support to residents of Wiltshire who may be experiencing common mental health conditions such as depression, anxiety and phobias etc. This post offers an excellent opportunity for an enthusiastic, organised Administrator who is competent with IT systems, a confident communicator and is keen to become an integral part of our fast paced friendly team. You will be committed to providing excellent administrative support to the Talking Therapies team to ensure the smooth running of this important service. You will be provided with regular opportunities for supervision and training. The successful applicant will be based at Green Lane Hospital with some opportunities to also work from home after the induction period. Free parking is available on site. We are a friendly and supportive team with a strong focus on staff wellbeing. We often run fun activities such as a recent walking challenge and a creativity competition as well as social events. You will be the first point of contact for service users who self-refer into the service which is mainly by telephone. The role involves managing appointments to include recording of details on the electronic patient management system (IAPTus). The role also involves managing elements of administration and data for the team including collating and sending out appointment letters, responding to emails, voicemails and telephone enquiries and carrying out other general office tasks. In this role you will require excellent communication and IT skills as well as having an exemplary telephone manner. You also need to be an excellent team player with the initiative to work on your own and the ability to prioritise. Strong personal resilience is essential. This a fixed term contract until 31st March. There is some flexibility around the exact working pattern and this can be discussed at interview. We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger. For further details / informal visits contact: Name: Sandra Foulstone Job title: Business Co-ordinator Email address: s.foulstonenhs.net Telephone number: 01380 712237 Hannah Williams - h.williams14nhs.net