Are you passionate about providing excellent customer service and looking to join a supportive team with great career development opportunities? Then we'd love to hear from you Customer Service Advisor Burntwood and Tamworth Area Full time, Monday – Friday (9am – 5pm) Permanent position Circa £28,000 (dependent on experience) Please Note: Applicants must be authorised to work in the UK NFU Mutual has been delivering quality insurance for over 110 years, offering a wide range of products and services, including general insurance, life, pensions, and investments. We are the UK's largest rural insurer and one of the top 10 UK insurance companies. As a mutual, our focus is on supporting our customers, paying claims, and running the business efficiently. With over 250 local offices, we pride ourselves on delivering personal and exceptional customer service. The Role We are excited to offer an opportunity within our Lichfield & Atherstone Agency. As an Insurance Customer Service Advisor, you will play a key role in supporting our valued customers. Key Responsibilities: Handle general customer enquiries Process insurance policy alterations and renewals Cross-sell new NFU Mutual insurance policies Introduce and promote NFU Mutual's range of Financial Services products Manage all general office and policy administration Provide support for key account customers and manage related calls Benefits: As part of our team, you'll receive: Competitive salary up to £28,000, dependent on experience Comprehensive training and development opportunities 25 days holiday per annum, plus bank holidays Company pension and private medical insurance Casual dress and company events The Ideal Candidate: We are looking for individuals who are passionate about delivering outstanding customer service and have a desire to develop in the insurance industry. You'll need excellent communication and relationship-building skills to thrive in this role. About you: Proven customer service experience Good interpersonal and communication skills A strong ability to build relationships with customers Insurance experience is desirable, but not essential I.T. literacy is essential (minimum Grade C in GCSE Maths and English or equivalent) If you're ready to join a friendly, supportive team and take the next step in your career, we'd love to hear from you How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Closing Date: 21st March 2025 Other suitable skills and experience include Customer Service Representative, Insurance Advisor, Customer Support Specialist, Claims Handler, Policy Administrator, Insurance Sales Advisor, Client Service Representative, Client Account Manager, Call Centre Agent, and Account Coordinator. ADZN1_UKTJ