Description About this job The Digital Product Architecture Team within the Digital Solutions business unit at iCrossing is part of an integrated cross functional team driving client outcomes. The Digital Product Architecture group pragmatically utilise iCrossing strengths in all our competencies from strategy to technical delivery and everything in between. You will play a key role in clarifying the client needs and alignment of their long-term goals. You will also be embedded within Agile delivery teams to document, guide, and communicate the overall solution. This role requires 2 days per week in the office (London/Brighton). About our technology team We’re engineers and solutions integrators experienced at all levels of the application life cycle. No matter our individual role, every team member has two essential responsibilities: build technologies that power digital transformations and make the impossible, possible. With a clear focus on creating engaging, rich, and dynamic customer experiences, together we create world-class data-driven solutions for Omni-channel digital marketing initiatives. Keeping up with the proliferation of devices, operating systems and APIs takes some serious technical talent – and our team has lots of it We are better together. Each one of us has a role in making iCrossing an energizing and inspiring place to work. Responsibilities What you’ll do Define and document digital transformation journeys including mapping to pragmatic executable, functional requirements Assist in performing maturity assessments and developing strategic roadmaps to help clients establish and achieve their digital objectives. Bridge key stakeholders to enable experience capabilities – work with digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions. Find and amplify the voices of the customer, employee, and partner to guide innovative, practical digital solutions Be a key team member in digital technology and strategy engagements - build the client relationship, map key technical inputs, project delivery, and overall program success Help shape the experience-led growth agenda – use human and market insights to frame future growth opportunities, and help clients to innovate new products, services and business models. To be an ambassador of iCrossing and its values. You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time. Qualifications Who you are We want to see your drive and enthusiasm for digital technology. In addition to this, we’re looking for someone who has: Proven success in working with business and technical teams in the digital domain Excellent communication skills, detail-oriented, and with the ability to interact with different levels of end users, business leaders, and technical resources Experience with digital tools, such as marketing automation, email tooling or web analytics Demonstrated technical mastery, analytical and have excellent problem-solving skills Expert in data-driven decision making, eager to learn, creative thinker, entrepreneurial mindset Ability to work both independently and as a member of a cross-functional team with strong sense of ownership Demonstrated awareness of change management and influence mapping to support digital initiatives Ability to act in a leadership role within project delivery teams