Job Ref: FOR1048
Branch: Forest of Arden Hotel Country Club
Location: Forest of Arden Hotel Country Club, Coventry
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 28/01/2025
Closing date: 30/03/2025
Job Description
Housekeeping Supervisor
Job Summary
To ensure guest bedrooms and public areas are clean and maintained to a high standard on a day-to-day basis. To provide support to the Rooms Division Manager, Executive Housekeeping Manager, and Senior Supervisor. Offer support to Guest Room Attendants and supervise them.
Scope/Business Context
* Number of Direct Reports – 1 -30.
* Titles of Direct Reports – Guest Room Attendants, Linen Porters, Public Area Cleaners.
Candidate Profile
Experience:
* Previous experience of working within a similar operation preferred but not essential.
Skills and Knowledge:
* Strong communication skills (verbal, listening, writing).
* Innovative.
* Pro-active and reliable.
* Able to work alone and within a team.
* High attention to detail.
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name where possible.
* Be aware of the hotel’s layout and facilities.
* Supervise Team Members ensuring that all bedrooms correspond with lists given, reporting any discrepancies immediately to Reception.
* Inspect the cleanliness, presentation, and conditions of guest rooms, storage areas, and public areas to ensure Company standards are adhered to.
* Check to ensure job of the day tasks are being completed.
* Spot check the cleaning of bedrooms by self-checking room attendants to ensure Company standards are adhered to at all times.
* Ensure cleaning and servicing of guest rooms is carried out in a timely and organized manner according to the standards and procedures.
* Ensure all relevant Housekeeping reports are completed correctly.
* Ensure the correct door knocking procedure is followed.
* Log any lost property onto the Lost and Found tracker.
* Enter room status to ‘Clean’ via the phone system once the room has been checked to Company standards.
* Report all maintenance faults via the phone/computer system or directly to Engineering.
* Liaise with the Maintenance department to follow up on preventive and outstanding maintenance of the hotel/property equipment.
* Check that all equipment within the department is used properly, is in good working order, stored correctly, and kept clean.
* Respond quickly to guest requests and report any guest complaints to appropriate departments.
* Respect the privacy of every guest by treating any confidential information with caution in line with hotel policies.
* Follow the procedure for general security of master keys and allow guests access to rooms when asked to be let in.
* Maintain sufficient operating stocks of guest supplies, cleaning materials, and linens in accordance with hotel occupancies.
* Conduct Housekeeping morning meetings ensuring relevant operational information is covered.
* In the absence of the Executive Housekeeping Manager, attend the 10 at 10 morning meetings.
* Liaise with Housekeeping Supervisors daily for general clean rooms and daily tasks.
* Assist the Executive Housekeeping Manager in controlling and reducing expenses in terms of linen, materials, and supplies.
* Take an active role as a team member, welcoming new staff, assisting with their training, and participating in ongoing training initiatives.
* Complete all job chats, 30/60/90 day reviews, and ensure appraisals are completed fully and on time.
* Liaise with linen company and other agencies to ensure smooth running of the operation.
* Understand all Fire and Emergency evacuation procedures and observe Company Statutory Health and Safety Regulations.
* Report any suspicious items or circumstances to your Manager/Person on Duty.
* Ensure lights, electricity, gas, and water are not used unnecessarily in your working area.
* Keeps uniform smart and clean at all times and maintain personal hygiene standards.
* Name badge to be worn at all times.
* Maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.
* Handle Lost and Found items and deal with inquiries as soon as they are received.
* Attend Departmental meetings, participating when appropriate.
* Attend any training sessions identified or requested by the Head of Department.
* Ensure COSHH regulations are followed at all times.
* Assist the Room Division Manager, Executive Housekeeping Manager, and Senior Supervisors in the day-to-day running of the department.
* Provide support to room attendants when required.
* Assist in cleaning rooms when required.
* Adhere to all Company policies on Cash, Key, and all Controls.
* Ensure all relevant Housekeeping close down reports are completed correctly.
Other
* Perform other related tasks as assigned by Management.
* Comply with The Forest of Arden Hotel policies and procedures.
* Working hours as required to do your job but normally not less than your contracted hours.
Stay, Golf, Dine and Relax. An idyllic Hotel, Country Club, and Spa set in acres of beautiful West-Midland woodland and recognized as one of the premier golf destinations in the UK.
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