As the Team leader, the post holder with be responsible for supporting the Trust in the delivery of performance targets.
To be responsible for the effective day to day management of the Secretarial team, taking the lead
on the development and modernisation of the service.
Participate in the implementation of process change that will actively promote and enhance the
patient experience.
To efficiently and effectively co-ordinate the delivery of the national performance targets in relation
to the 18 weeks targets; by ensuring all patients on the Trust patient tracking list (PTL) are treated
within national waiting times and the ensure that all planned elective theatre activity is fully utilised
1. Deputise for the Clinical Services Support Manager.
2. Develop and continuously review processes and systems within their area to ensure quality of service delivery.
3. Develop and monitor key performance indicators, improve quality and the patient experience.
4. Support the team in the delivery of the national performance targets in relation to the 18 weeks, choose & Book and cancer targets.
5. Liaise with medical staff and multidisciplinary teams to ensure effective use of the outpatient
and inpatient capacity.
6. To be responsible for the co-ordination of appointments/dates for patients appearing on the
7. To be responsible for ensuring the PTL’s are validated on a weekly
basis to ensure data quality is maximised.
8. To be responsible for ensuring all planned elective theatre activity is
fully utilised.
9. Represent the medical secretarial body and escalate issues where they cannot be managed.
10.Work with medical teams to ensure that all patients are treated within national waiting times and where appropriate co-ordinate additional clinic sessions.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
1. Deputise for the Clinical Services Support Manager.
2. Develop and continuously review processes and systems within their area to ensure quality of service delivery.
3. Develop and monitor key performance indicators, improve quality and the patient experience.
4. Support the team in the delivery of the national performance targets in relation to the 18 weeks, choose & Book and cancer targets.
5. Liaise with medical staff and multidisciplinary teams to ensure effective use of the outpatient
and inpatient capacity.
6. To be responsible for the co-ordination of appointments/dates for patients appearing on the
7. To be responsible for ensuring the PTL’s are validated on a weekly
basis to ensure data quality is maximised.
8. To be responsible for ensuring all planned elective theatre activity is
fully utilised.
9. Represent the medical secretarial body and escalate issues where they cannot be managed.
10.Work with medical teams to ensure that all patients are treated within national waiting times and where appropriate co-ordinate additional clinic sessions.
11.To escalate any potential capacity issues to the Clinical Services Support Manager, in line with patient access protocols.
12.Responsible for ensuring that the administration of the waiting list is managed in accordance with the Trust’s Patient Access Policy.
13.Responsible for the day to day management of the administration function within designated team.
14.Responsible for ensuring accurate data entry of patient information onto PAS, in case notes and filing systems.
15.To develop and promote team working across all departments.
16.To assist the Clinical Services Support Manager in budget control.
17.To attend and prepare for the Trust weekly theatre 6 4 2 activity meeting in relation to represent the spinal service.
18.Resolve staffing issues, undertake appraisals, deal with disciplinary and grievance matters, recruitment and selection. Collate information relating to staff annual leave and sick leave.
19.To be responsible for continuous personal development and identify areas of personal development to ensure high standards are achieved.
20.To hold monthly team brief sessions, carrying out one to one meetings to ensure support in development needs and the teams.
21.Devise and develop in-house departmental induction for all new staff.
22.Foresee and plan for future requirements, e.g. annual and maternity leave to ensure continuity of service provision.
23. Liaise with other managers to ensure team working across disciplines and clarity within the patient access service.
This advert closes on Monday 24 Feb 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .