Leo Recruitment Limited - IT Recruitment Solutions
2nd Line Support Engineer
Salary: Up to £32,000 (this salary may be slightly negotiable and can be discussed further, depending on your experience)
Benefits You’ll Love:
* Profit Share Scheme: Be part of the Employee Ownership Trust and share in the company’s success.
* Fully funded certifications and training (worth thousands!).
* Clear career progression pathways.
* Free on-site parking.
* Fun social events and team-building activities.
* Flexibility for remote working - you can work from home 2 days per week.
* Modern, well-equipped office designed for productivity and collaboration.
Your Role in the Team:
As a 2nd Line Support Engineer, you’ll be at the heart of the action:
* Device Setup: Manage end-to-end deployment for laptops, desktops, and tablets.
* Support Expertise: Handle and resolve IT support queries and service requests with confidence.
* Project Work: Participate in exciting IT projects and on-site support as needed.
* IT Administration: Track hardware/software installations and update configuration management records.
What You’ll Bring to the Table:
* Proven hands-on 2nd Line Support experience in a service desk role.
* Expertise in Microsoft 365, Exchange Online, and Azure AD.
* Strong knowledge of Microsoft Server 2012+, DHCP/DNS, Group Policies, and networking fundamentals.
* A background in an IT MSP or customer-focused support environment is preferred.
* Driving Licence: A full UK licence (or working towards one) is required for occasional travel.
* Bonus skills: Familiarity with Firewalls, VMware/Hyper-V, Backups, or N-Able would be highly desirable.
Location & Flexibility:
There is the option for some flexible working and 2 days per week working from home. The office is based in Poole, Dorset, where you will be required to work 3 days per week, so you will need to live within an appropriate commutable distance. You’ll also have occasional opportunities to travel to client sites within the Dorset area.
Working Hours:
You'll work 8 hours per day within the core hours of 7:30am – 5:30pm. Shifts and patterns will be discussed during the interview to suit your lifestyle and the company’s needs.
How to Apply:
Take the next step in your career today! Click “Apply” now to join a company where your expertise will be valued, and your potential will be nurtured.
Diversity & Inclusion:
Leo Recruitment and our clients are dedicated to creating an inclusive and innovative future. We celebrate diversity and ensure a fair recruitment process for all.
Don’t wait - your future starts here! Apply Now!
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