Job Introduction
Helpdesk Administrator
Location: Nagle Rice Complex, Portlaoise Co. Laois
Shift: W ork form 07.45am to 10.15pm Monday to Friday and 07.45am to 6.15pm Saturday as is required .
Salary: Competitive DOE
May be required to work across any of our PPP Contracts. Operate all helpdesk frontend systems and all reporting and administration functions
As a Helpdesk Administrator at Sodexo, you will be the first point of contact for a range of facilities management needs and administration. Your role is vital in ensuring smooth operations by providing first-line support and coordinating effectively with both internal and external clients. With a focus on delivering excellent service, you’ll help manage and resolve queries, keeping everything running efficiently.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you’ll do:
• Log, update, and close requests on the helpdesk system.
• Contact relevant sites and ensure tasks are assigned to appropriate personnel.
• Liaise with site teams to resolve issues.
• Ensure work orders are created, assigned, and prioritised according to KPIs and SLAs.
• Analyse helpdesk reports to ensure timely progress of open calls.
• Assist in preparing monthly reports for contracts.
• Update and maintain data records.
• Post invoices to the accounts system and ensure cost approval.
• Address supplier queries and assist with month-end account closing.
• Support contract and facilities managers with contract administration.
• Help with purchase orders and provide audit support.
• Perform general office administration duties, including minute-taking and documentation management.
• Complete ad hoc tasks as required.
What you bring:
• Understanding of contracts and key performance indicators.
• Experience with advanced Excel, Outlook, and Word.
• Previous office administration experience.
• Exceptional attention to detail and communication skills.
• Self-motivated, enthusiastic, and professional.
• Ability to work under pressure and provide strong customer service.
• Decision-making skills and initiative in problem-solving.
• Basic bookkeeping and accounts duties experience.
What We Offer
Working with our company is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for who you are; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
• Flexible and dynamic work environment
• Access to ongoing training and development programmes
• Countless opportunities to grow within the company
• Full training supplied
• Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match
• Life Assurance - Coverage of 1x annual salary
• Maximum 10% bonus dependent on performance
Ready to be part of something greater?