Hire Monitoring Claims Handler Role Purpose: This exciting opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and as a result of this are looking to recruit for a Hire Monitoring Claims handler to join the team. Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships. Obtain updates on customer files from third-party insurers, repairing garages and engineers, ensuring the customer is always kept up to date. Follow up any issues with relevant investigations and agreed protocol, and be relied upon to make informed judgements to minimise impact to the business. Liaise and network with a variety of internal and external sources including business seniors and solicitors. Adhere to industry guidelines to mitigate losses and ensure recovery of business costs. Use a variety of resources to investigate key factors such as causation, accident-related damage and fraudulent behaviour. Making commercial decisions for the benefit of the business. Key Skills and Knowledge The ability to manage a high volume of inbound and outbound calls, while maintaining an excellent phone manner. Customer service experience. Strong verbal and written skills. Excellent organisational skills, time management skills and attention to detail. The ability to work under pressure with competing priorities and meet deadlines. Confident negotiator or otherwise able to persuade/influence others. Computer literate with a working knowledge of Word/Excel/Outlook. The ability to build effective relationships with customers and colleagues. Have a positive, ‘can do’ attitude. Friendly bubbly individuals who value teamwork. A confident communicator. Confidently able to deal with challenging customers. Have the ability to make fast, informed decisions. Have an interest in further developing your skills and experience. The Ideal Candidate : This role would suit someone who is bubbly, friendly and who has a great passion for customer service. The role calls for someone who is eager to learn and a strong team player. Working Hours Monday to Friday, 8am – 4:30pm - 37.5 hours per week. What benefits are there? 25 days holiday plus bank holidays Regular company events Pension scheme Hybrid working schedule; 3 days in the office and 2 days at home per week Monthly McDonald's breakfast This is a fantastic role based in an award-winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!