Job summary
We are looking for a Patient Services Administrator to join our our friendly team
This is an excellent opportunity for someone with sound administrative skills to join our friendly team consisting of GP's, Nurses, Care Coordinators, Clinical Pharmacist, Pharmacy Technician, Physician Associate, GP Assistants
Flexible hours available between 08:15 -
Previous experience of working in a general practice would be an advantage
Main duties of the job
Reception Duties, greeting patients, taking telephone calls.
Processing registrations & patient deductions
Processing prescription requests
Process incoming and outgoing mail
Complete daily SystmOne tasks
Scan and file incoming documents
Manage requests for information, reports and forms
Coding clinical data on SystmOne
Assist with reaching Quality and Outcome Framework targets
Process referrals and arrange hospital appointments for patients using ERS
About us
The Red House Surgery is a friendly GP practice. We are a team of GP's nurses, Clinical Pharmacist, First Contact Physio's Physician Associate, GP Assistants providing care to 22,500 patients
Our practice has been rated as "good" by the CQC. We take pride in delivering quality care to our patients and have a strong training and personal development ethos
Non-clinical staff include managers, administrators and receptionists
We are a friendly, supportive team who pride ourselves on delivering outstanding patient care, as well as protecting the safety and well being of staff.
We are an expanding and growing practice, and open to change and innovation
Job description
Job responsibilities
Main Duties and Responsibilities
Patient Care
Dealing with patients, visitors and other health professionals either in person or on the telephone
To administer the appointment booking system
To answer patient enquiries with the support of other practice staff as necessary
Administrative
1. To prepare repeat prescriptions in accordance with the practice policies and protocols.
2. Scanning of referral letters, medical reports etc directly into patients electronic notes.
3. To prepare & process referrals using the e-referral system.
4. To undertake all tasks associated with the day-to-day running of the computer system including the links with patient services
5. Entering new patient registrations and updating patient information onto the database.
6. To undertake all other administrative duties necessary to support the smooth running of the surgery and as directed by the Practice Manager.
Team working
7. Develop, apply and disseminate to all reception team own areas of knowledge and expertise
8. Continually seek ways of improving procedures and workflows to maximise effectiveness of reception team
9. Understanding of requirement of confidentiality at all times
10. The practice places great emphasis on team working and aims to foster good relationships throughout the team. All staff are encouraged to attend appropriate staff meetings and take part in other activities important to practice life.
Confidentiality:
11. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
12. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
13. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
14. Using personal security systems within the workplace according to Practice guidelines
15. Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
16. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
17. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
18. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
19. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
20. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
21. Alert other team members to issues of quality and risk
22. Assess own performance and take accountability for own actions, either directly or under supervision
23. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
24. Work effectively with individuals in other agencies to meet patients needs
25. Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
26. Communicate effectively with other team members
27. Communicate effectively with patients and carers
28. Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
29. Apply practice policies, standards and guidance
30. Discuss with other members of the team how the policies, standards and guidelines will affect own work
31. Participate in audit where appropriate
Person Specification
Qualifications
Essential
32. Good standard of literacy GCSE standard of English and Maths or equivalent
33. Demonstrate a commitment to ongoing training
34. Excellent communication skills
35. Effective time management
Desirable
36. Knowledge of medical terminology
37. Experience of using SystmOne
Experience
Essential
38. Customer service experience
39. Computer literate
Desirable
40. Experience of working in a GP practice
41. Knowledge of SystmOne
Personal Attributes
Essential
42. Methodical approach to work
43. Able to prioritise work
44. Able to work unsupervised
Desirable
45. Previous experience working within the NHS
46. Previous experience working within a GP practice