Patient Access Administrator
Location : Brighton
Job Type : Temporary
Sector : Healthcare
Duration : Until the end of March with potential extension
Pay Rates: £12.82ph inclusive of holiday pay
Days and Hours: Monday to Friday 9am to 5pm – 37.5 hours per week
Job Summary:
Our client is looking for an Patient Access Administrator to provide an efficient and high quality appointment, reception and administration service within the healthcare service. The Patient Access Administrator must ensure patients are accurately registered and processed on the system within the department.
Main Duties and Responsibilities:
* This role involves lots of telephone conversations and composing emails.
* Using specialised knowledge of radiographic procedures and systems, schedule and book appointments on Information System (CRIS)
* You must consider at all times any specific requirements that the patient may have and adjust the preparation accordingly.
* Maintain and monitor an accurate electronic three-tier system (request, waiting and partial booking) so that appointments are made in line with priority and local targets.
* Advise the Patient Access Manager or Admin Team Leaders if there are any problems with waiting times and booking patient appointments within local targets.
* Have the ability to exchange information regarding appointments and procedures when dealing with telephone enquiries from patients and staff.
* Use specific knowledge of the procedures and preparations to clearly and concisely explain them to patients and staff. Have the appropriate information to explain waiting list times.
* Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.
* Provide and receive complicated and sensitive information, and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability and recent bereavement.
* Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic.
* Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, patients/relatives, GPs and other hospitals.
Administration duties
* Ensure accurate input of patient and referral details when registering on the Information System (CRIS).
* Ensure the referral form is scanned on the appropriate patient entry on the Information System.
* Ensure accurate input of patient details when registering on the Patient Administration System (Oasis).
* Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner.
* Support the Patient Access Manager with induction and orientation of new staff.
* Monitor and maintain appropriate levels of stationery informing the Patient Access Manager of any potential problems in a timely manner.
* Ensure confidentiality is maintained at all times and adherence to Caldicott and the Data Protection Act.
* Full accurate records of relevant information are documented to appropriate Trust policies
Reception duties
* Ensure patients are received at reception, inform appropriate staff of their arrival and deal with any concerns the patient might have in a professional and courteous way
* Be responsible for incoming referrals received via order comms, fax or post.
* Distribute all named correspondence.
* Deal efficiently with all staff and patient enquiries by phone or in person, acting on own initiative and with tact and diplomacy at all times.
* Ensure that all messages are relayed as quickly as possible to the appropriate staff.
Essential Experience:
* Experience in a customer service role
* Experience within administrator
* NHS experience
* Experience of Excel
Desirable Experience:
* Experience using CRIS and Oasis
* Smart card holder
Personal Attributes:
* Excellent written and verbal communication.
* Excellent time management skills
* A drive to work strongly towards targets
* To feel confident working alone as well as within a large team
Job reference number: YW-ugJg