Academy 25
Location: Our Offices – St Marks, Wolverhampton
Hours of work: 37.5 hours per week
Reports to: TBC
A bit about us:
We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know we want to help them - in the best way possible.
Microsoft Dynamics 365 is our tool of choice to help our customers achieve their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes.
We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers.
Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this goal. With our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences.
Academy Journey
You will start your journey with us understanding the fundamental product knowledge required to then progress into different areas. You will gain knowledge in how to identify business needs and issues by creating or developing new systems, improving processes and strategy planning.
You will embark on an initial 12-weekintensive training programme which comprises of classroom sessions alongside access to Microsoft self-study learning material and on the job experience.
You will be expected to pass the MB-800 (Business Central Functional Consultant) certification and other certifications where appropriate. But that isn’t where your personal development ends. Regular appraisals and personal development plans will be put into place as well as a Buddy and Mentor to fully support you through your journey.
The learning journey doesn’t end at the 12 weeks stage as once you have completed the initial training, your skills, knowledge and attributes will be assessed, and you will be placed into one of our teams which include Consulting, Customer Successor Products. From here you will continue to utilise the product knowledge gained as well as the ongoing support and guidance from your buddy, mentor and team!
The Person
You will be someone who is passionate about providing excellent customer service and who enjoys working in a fast paced team for a dynamic and innovative company.
If this is you then you might be the perfect fit for Technology Management.
Experience
* Relevant degree and/or work experience within a business environment
Communication
* Ability to work effectively in a team environment.
* Exceptional customer service, communication and interpersonal skills ,both written and verbal.
Skills
* Clear and empathetic communication
* Building and maintaining strong relationships
* Analytical with the ability to identify problems and find solutions
* Critical thinking and evaluation skills
What we offer:
* A competitive salary depending upon experience
* Competitive annual leave that includes an entitlement to an extra day’s holiday for each calendar six-month period completed with no sick leave.
* Access to our Employee Assistance Programme – offering a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
* Pension scheme: eligible to join the company pension scheme 3 month safter your start date with matched contributions up to 3%.
* Death in Service: you will be enrolled in our Company Death in Service Scheme (unless you wish to opt out) – the cover is for 4 times your salary.
* Private Health Insurance – you are able to join our Company Health Scheme upon commencement of employment
* A friendly and collaborative work culture, with regular social events
* A chance to work with some of the most talented and innovative people in the industry
* A continuous learning and development program, with opportunities to grow your skills and career
Diversity and Inclusion
Tecman is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and can express and develop their potential, from the moment they are hired and throughout their career, by offering a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively to the business, free from discrimination or harassment.
We are passionate about our employee’s development, and we value potential and a growth mindset as much as experience and expertise and we therefore encourage you to apply, even if you feel you don’t meet all of the requirements of the role as mentorship, coaching, development and support will be provided.
You must have the legal right to live and work in the United Kingdom.