Job Title: Service Desk AdministratorSalary: £25,000 - £30,000 Location: DundeeFull-time position We are looking for a detail-oriented Service desk Administrator to join our client. The successful candidate will be responsible for managing rental inquiries, processing rental agreements, and ensuring a seamless experience for our customers.Key Responsibilities:* Serve as the primary point of contact for rental customers, addressing inquiries and providing information about rental services* Prepare and process rental agreements, ensuring all necessary documentation is completed accurately and efficiently* Monitor rental inventory levels, coordinate with the warehouse team to ensure equipment availability, and manage logistics for delivery and returns* Generate and process invoices for rental services, ensuring accuracy and timely payment* Maintain accurate and organised records of rental transactions, customer interactions, and inventory status* Address and resolve any customer issues or concerns promptly and professionally, ensuring high levels of customer satisfaction* Provide general administrative support to the rental department, including filing, data entry, and other tasks as neededQualifications:* Previous experience in a customer service or administrative role, preferably within the rental or equipment industry* Strong organisational skills and attention to detail* Excellent communication and interpersonal skills* Proficiency in Microsoft Office Suite (Word, Excel, ...