IT Solutions Specialist - Project Applications
Location/s: Newcastle Office
Relocation supported: Not supported, but internal applications are welcome
Recruiter contact: Nikki George
The IT Solutions Specialist - Project Applications is responsible for supporting group engineering applications. Working as part of the Project Systems team within the IT department, the Specialist will offer valuable experience supporting existing technology and workflows as well as implementing emerging technologies. This role will assist with implementation, maintenance, and support of applications from vendors such as Autodesk, Bentley, and Tekla. In this role, the specialist will be coordinating the service landing of applications by coordinating with Application Packaging and Asset Management. Additionally, the specialist will partner with other IT staff to provide application support as it relates to software, network, security, and hardware maintenance.
Key duties and responsibilities include:
* Bespoke Application Configuration and Management, IT Service Delivery & Operations, and Key Performance Indicators.
* Application configuration and management.
* Provide 4th line support for Engineering and Design applications including Bentley Systems’ ProjectWise and its association with Autodesk products (e.g. AutoCAD, Civil 3D, Revit) and Bentley products (e.g. MicroStation and AECOsim) software.
* Complete administration of Mott MacDonald’s Engineering and Information environments, License server management; Install, Configure, and maintain license managers, and where the servers reside.
* Develop workflows/rules for engineering applications to meet project and business requirements for collaboration and work sharing, and related database and storage management.
* Design Automation tools and scripts to work with the Engineering Information suite of services.
* Research and develop new services, applications, and workflows.
* Contribute to the implementation of upgrades and migration to future application versions and services.
IT Service Delivery & Operations:
* Actively collaborate with Application Packaging, Asset Management, and Service Owners to deliver and deploy applications on a global scale.
* Act as a point of contact for related issues and implement service improvements.
* Partner and coordinate with 3rd party vendors on incident escalation and problem management.
* Coordinate application testing through user acceptance testing.
* Create and manage application testing scripts.
* Ensure all related applications are kept up-to-date on the IT Service Catalogue.
* Improve knowledge and capability within the IT team to support applications.
* Ensure Knowledge-based articles are created and maintained to the correct technical standard.
* Provide written documentation, updates, and root cause analysis on incidents and resolutions.
* Interact directly with project teams to gather, document, and implement requirements.
* Monitor systems to ensure optimum service availability.
* Participate in projects to implement new service offerings.
* Provide guidance to project staff on CAD management procedures, CAD workspace development, plotting and publishing, ProjectWise workflow, and environment development.
* Monitor and maintain system performance.
* Maintain technical support documentation, support, and provide fixes on applications to the agreed SLAs.
* Provide a single point of contact for employees regarding IT issues.
* Deliver an outstanding customer experience by focusing on employee needs and providing timely resolutions with clear communication.
* Provide clear updates in the IT Service Management Tool (Service Now).
* Continually update the knowledge base to reduce resolution times for future incidents.
* Identify problems through analyzing incident patterns and suggest enhancements to improve services.
* Understand the critical needs of the business and escalate urgent issues.
* Ensure IT solutions comply with Mott MacDonald standards, policies, and regulations.
Minimum Requirements:
* Experience delivering technical support in an engineering environment using Autodesk and Bentley products.
* Experience deploying applications to multiple offices in a global environment.
* Experience in supporting engineering applications such as Revit, Civil 3D, Infraworks, MicroStation, AecoSIM.
* Experience in an IT Service Delivery environment in a large organization.
* Understanding of standard software used in engineering design.
* Graduate or equivalent qualification in IT related discipline.
* Knowledge of ITIL Service Management best practices, ITIL V3/V4.
* Extensive knowledge of computer-aided engineering tools and methodology.
* Knowledge of Autodesk and Bentley Systems software and their interaction with project collaboration software.
* Experience in creating PowerShell scripts.
* Experience in relational databases (Oracle and SQL).
* Experience of directly gathering user requirements for managing engineering data.
* Experience of IT service management processes.
* Experience of analyzing and documenting complex business processes.
* Awareness of Building Information Modelling (BIM) and its importance to engineering infrastructure.
Personal Attributes:
* Passionate about technology and learning.
* Ability to balance demands and priorities and think clearly under pressure.
* Attention to detail and a focus on quality.
* Excellent conflict resolution, communication, and collaboration skills.
* Logical and analytical approach to solving problems.
We are actively recruiting a diverse workforce that reflects the communities we serve. We recognize that differences in ability, skills, and experience are a strength and encourage applications from people of all backgrounds.
We’re a global engineering, management, and development consultancy.
Our purpose is to improve society by focusing on excellence and digital innovation.
UK Immigration:
Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK.
Equality, Diversity, and Inclusion:
We put equality, diversity, and inclusion at the heart of our business.
Accessibility:
If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com.
Benefits:
* Pension matched up to 7%
* Life insurance
* An annual professional institution subscription
* Continuous development opportunities
* Agile/flexible working
* Enhanced parental leave and shared parental leave policies
* Flexible benefits that suit you
* Wellbeing support
* Access to our Advanced Employee Networks
Apply now, or for more information about our application process, click here.
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