The Quality Manager plays a crucial part to the success of Hartmann’s North American division by:
* Understanding customer expectations of and needs of our product and our capabilities.
* Managing quality complaints and concerns from customers.
* Developing quality control and assurance processes and specifications.
* Identifying, investigating, and eliminating product quality issues.
* Ensuring all materials, processes, and procedures meet regulatory and quality standards, and promptly resolving any issues or discrepancies that may arise.
* Providing coaching and training to other employees regarding quality issues and changes.
Key Activities, Included But Not Limited To
Activity A: Communication and Customer Satisfaction
* Provide coaching and training to employees on quality management systems, work instructions and checklists.
* Mentor and train employees on why quality management systems are in place.
* Conduct regulatory (food safety in packaging) and quality training sessions.
* Prepare and maintain quality management documentation, assisting with the development of company policies, processes, and procedures.
* Create standards in accordance with industry standards and customer expectations.
* Vendor engagement, setting requirements for suppliers, monitor compliance and claims management.
Activity B: Testing and Auditing
* Internal auditing of quality records for accuracy and completeness. Taking action to address any nonconformances.
* Performing regular inspections and reviews to ensure employees adhere to quality policies and procedures.
* Assisting with trials within the facility to improve product quality, cost reduction, chemical efficiency.
Activity C: Continuous Improvement
* Assist the organization with root cause analysis and corrective action development and implementation to address internal and customer related quality complaints.
* Monitor and report on all activities, processes, and procedures.
* Make crucial decisions in favor of cost-efficiency without compromising on quality.
Core Competencies
* Asking the right questions
* Be a team player
* The art of listening
* Time management
* Speak with relevance
* Think logically as well as creatively
Minimum Qualifications (Education)
* Minimum of B.S. (Bachelor of Applied Science) in Food Science, Agriculture, Chemistry, Quality Assurance, or related field or a minimum of 5 years of related quality manufacturing experience.
* ASQ certification is preferred.
Previous Experience Required
* 5+ years experience working with quality systems or in a quality related role.
* Minimum 5 years of professional manufacturing experience.
* Food safety in packaging experience is desired.
Skills, Abilities & Equipment Operated
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Proficient in Quality Management Systems and evidence-based decision making.
* Possess strong communication (both oral and written) and documentation skills and be able to constructively work individually or collaborate within a team environment.
* Strong client-facing skills / relationship management.
WHAT WE CAN OFFER YOU:
Ensuring the well-being of our employees is our priority. We offer attractive working conditions and benefits to our employees and their families:
* Annual Variable Compensation
* Professional Career Development opportunity
* Education Reimbursement & Training Opportunities
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