After Sales Inhouse Support/ Office Administrator
Negotiable
Location:
West Midlands
Area: Warwickshire/ West Midlands
Hours: Monday-Thursday 8am-4:30pm / Friday 8am-4pm
The Company/Sector: Engineering/ Machine Tools
The Role:
* Responsible for supporting the Service & Applications department, in particular, taking customer phone calls, updating and maintaining CRM database, raising invoices for service and spare parts.
* Provide administrative support to UK Office and company personnel.
* Provides high quality customer service in terms of direct and indirect communication.
* Act as first point of contact for incoming customer queries and site visitors, directing requests to appropriate team members
* Management of quote-to-invoice process for parts and service, including working with overseas accounting firms where applicable
* Inbound and outbound inventory management and cycle counting
* Ordering of parts, equipment and materials for site, including supplier communication
* Shipment preparation and dispatch including documentation
* Correct filing, archiving and database updating for relevant activities
* Customer follow-up for satisfaction surveys and payment clarification
* Dealing with incoming mail/faxes, and outgoing mail.
* Support management and branch staff as required ensuring smooth running of the office on a daily basis.
* Assist to manage hours worked and holidays for employees.
Requirements:
* Disciplined, energetic and results orientated.
* Having an analytical approach to setting priorities.
* High standards of numeracy and literacy.
* Assertive and confident.
* Self-starter, who can multi-task in a demanding environment.
* Maintain a 5S work environment and work with the Line Manager to mitigate and eliminate hazards that put at risk fellow employees.
* Conduct routine 5S audits and action issues identified promptly and reliably.
* Participate in departmental risk assessments, incident reporting and incident investigations.
* Able to meet deadlines and organise work priorities.
* Highly developed organisational skills.
* Demonstrate a flexible and “can do” attitude.
* Able to work on agreed initiatives with minimal support.
* Demonstrated PC skills (Excel, Word, PowerPoint and ERP systems).
* Team player.
* Phone calls are answered promptly and courteously with messages relayed quickly and correctly.
* Filing systems are intuitive; thorough filing of paperwork.
* All processes are performed accurately and in a timely manner for month-end reporting.
Anna understood my requirements very well, with good communication all the way through the process. Key has provided the best service to date in comparison to other recruitment companies that I have used in the past....read what all our candidates say. Paul N.
Sue is an outstanding recruiter; it has been an absolute pleasure working with Key Recruitment.As a candidate I would have no hesitation in recommending Key Recruitment and the highly excellent staff....read what all our candidates say. Robin.A
Nothing compares to the service that Sue provided…she listened to my requirements and matched them perfectly to opportunities. Sue really went that extra mile with some evening calls and even on days that she wa...read what all our candidates say. Christine A.
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