Job Responsibilities
* Provide leadership to employees within SBV
* Create a conducive environment which translates into productivity and high morale within SBV
* Provide strategic collaborative support to the departmental team, for overall achievement of strategic objectives
* Inspire one’s business unit to deliver on key performance areas
* Adhere to legislative requirements and Group policies and procedures
* Lead the focus on talent to instill value creation for high value contributors
* Set up shift roster for the relevant party and forward daily rosters to all team members
* Check the ‘fit for work’ of all Operators before shift starts
* Manage identified transgressions in terms of adhering to procedures and following escalation processes
* Facilitate the handover process between shifts
* Conduct competency reviews on operators and provide feedback to the Line Manager
* Implement and facilitate emergency procedures
* Assist Line Management regarding disciplinary issues and poor performance counselling matters in conjunction with the ER Department
* Train operators on all SOP amendments for accuracy and relevance of all tracking and monitoring activities
Drive the Organisation Culture
* Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
* Provide leadership to employees within the organisation, creating a winning culture and high morale
* Initiate and lead a culture of performance-driven output through shared purpose vision and values
Manage the Relevant Systems within the Operating Environment
* Manage the users on the systems and ensure they have the functions required
* Troubleshoot to resolve any system errors before escalating to IT or Service Providers
* Download footage for the required system to assist with any investigation and distribute accordingly
* Remotely activate the Vehicle Protection Unit on SBV Assets, in accordance with the escalation process
* Assist the Line Manager and project managers with identifying and testing new technology
* Test systems regularly and ensure they are updated accordingly
Build and Maintain Internal and External Stakeholder Relationships
* Build and maintain effective working relationships with all internal stakeholders (i.e. Local Control Room, Risk Departments and Operations, SBV - Tactical Support Officers and National Police & Industry JOC rooms)
* Escalate all network-related errors at the centre as well as any system failures to the IT Department
* Promote and maintain Early Warning Intelligence network to proactively mitigate possible threats
* Create and maintain external stakeholder relationships with emergency services e.g. SAPS, SABRIC etc.
* Escalate transgressions, system failures and faulty CCTV in accordance with the SOP’s and assist with corrective action or preventative measures
* Investigate and escalate any faults with the alarms or equipment to the stakeholders
Generating and Providing System Codes and Exercising Remote Access Control
* Update system with relevant information required for issuing codes
* Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
* Responsible for generating and providing system codes and exercising remote access control of allocated assets.
* Assist with Adhoc duties as requested by the Supervisor or Line Manager
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidents
* Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
* Actively check that the systems are updating regularly and working at the required operating level
* Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
* Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
* Escalate any faults with the alarms and provide a status report to the applicable party
Applicable for Operators Sitting in the COR
* Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
* Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
* Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor
* Maintain and update all necessary registers (i.e OB) and compile CCTV and Non-Compliance reports
* Record all incidents or transgressions on the system, generate report and provide feedback to management
* Identify trends or irregularities and compile reports to be communicated to the Centre Managers
* Generate reports regarding tested alarms and provide the SCO’s with the alarm status report
* Report any changes to focal points of the cameras at the centres or SMCR’s
* Frequently inspect that each Centre’s Satellite System is connecting and record evidence on the relevant checklist
* Compile relevant reports by utilising information retrieved from the database and provide trends to management
Requirements
* 3 years’ experience in operating, administering or monitoring access control systems e.g. CCTV etc. of which 1 year must be in a supervisory or management role
o Previous Control Room Experience (Advantageous)
o Knowledge of SBV systems (Advantageous)
o Experience in Logistics / Cash in Transit industry (Advantageous)
* Internal
o Grade 12
* External
o Certificate or Diploma in management, operations or managing others (Advantageous)
Special Training and Requirements
* PSIRA Grade A or B (Advantageous)
* Able to work shifts
* Working overtime is required
* Microsoft Office (Word, Excel, Outlook): Basic level
#J-18808-Ljbffr