Job summary Multi facetted role, public facing and fast paced. As well as working on our integrated telephone system and completing administrative tasks during the course of the working day, you will have face to face contact with the patients. Please review the attached Job description Main duties of the job Ensuring the patient information is correctly recorded and directed to the appropriate clinical team member or service out side of the practice to aid self care and efficient service. Attention to detail is key, along with empathy, politness and an ability to problem solve. About us We are a family general practice located between Grimsby and Cleethorpes, with a long established reputation for being an excellent training house for upcoming medical staff. We have a friendly, well likedteam, some of whom have been employed here for over 20 years. We are forward thinking and innovative whilst maintaining good values and excellent care. Our patient demographic and numbers are ever growing as is our team. We have recently taken extra space in another local medical centre to aid our expansion, hence the ability to work across two sites. Date posted 24 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Part-time, Compressed hours Reference number A1519-24-0000 Job locations 323 Grimsby Road Cleethorpes DN35 7XE Clee Medical Centre Stirling street Stirling street Grimsby Lincolnshire DN31 3AE Job description Job responsibilities JOB SUMMARY: The post holder will have experience within a customer service role, be friendly, approachable, empathetic and have excellent communication skills. The post holder will have good knowledge of Microsoft Word and or possess confident PC skills. The post holder will also have excellent organisation skills and will work well within a busy team environment as well as on their own initiative. The post holder will need to be flexible to work within the practices business opening hours and able to undertake extra hours, due to holidays and sickness at short notice, as and when required. A care co-ordinator/ Administrator is a solution orientated person. The post holder will be involved in all administrative areas with a good solid overview of each role to enable cross cover in the following areas: Reception / call centre/ Administrative allocations. Ensuring relevant work area is clean and tidy and offer a smart image of the practice. Job description Job responsibilities JOB SUMMARY: The post holder will have experience within a customer service role, be friendly, approachable, empathetic and have excellent communication skills. The post holder will have good knowledge of Microsoft Word and or possess confident PC skills. The post holder will also have excellent organisation skills and will work well within a busy team environment as well as on their own initiative. The post holder will need to be flexible to work within the practices business opening hours and able to undertake extra hours, due to holidays and sickness at short notice, as and when required. A care co-ordinator/ Administrator is a solution orientated person. The post holder will be involved in all administrative areas with a good solid overview of each role to enable cross cover in the following areas: Reception / call centre/ Administrative allocations. Ensuring relevant work area is clean and tidy and offer a smart image of the practice. Person Specification Experience Essential Knowledge and conformity with confidentiality Desirable Experience in dealing with vulnerable people Previous experience of primary care / gp practice setting Qualifications Essential English - written, spoken and comprehension. Mathematics Customer service experience Computer literate Desirable Problem solver Previous system one knowledge or clinical system experience. Empathetic and Flexible on working time. Person Specification Experience Essential Knowledge and conformity with confidentiality Desirable Experience in dealing with vulnerable people Previous experience of primary care / gp practice setting Qualifications Essential English - written, spoken and comprehension. Mathematics Customer service experience Computer literate Desirable Problem solver Previous system one knowledge or clinical system experience. Empathetic and Flexible on working time. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Clee Medical Centre Address 323 Grimsby Road Cleethorpes DN35 7XE Employer's website https://www.cleemedicalcentre.nhs.uk/ (Opens in a new tab)