Job Description Regional Service Quality Manager (Care Homes) Salary: From £50,000 Company Car Our client, a dedicated and forward-thinking care provider, is seeking a Regional Service Quality Manager to champion excellence across its care home group. This is a fantastic opportunity for a dynamic and experienced professional who is passionate about delivering high-quality care and ensuring residents receive the support they deserve. As a Service Quality Manager, the successful candidate will play a pivotal role in maintaining and enhancing service standards. They will work closely with the operations team, care home managers, and frontline staff to embed a culture of continuous improvement and person-centred care. This role requires a proactive individual with a keen eye for detail and a deep understanding of regulatory frameworks. What We’re Looking For Proven experience in a similar quality or compliance-focused role within the healthcare or care home sector. Preferably Nurse-qualified, but candidates with a Level 5 in Health and Social Care will also be considered. Strong knowledge of CQC regulations and best practices in adult social care. Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire teams. Effective problem-solving and decision-making abilities. What’s on Offer? Company car to support travel between care homes. Paid DBS check for peace of mind. Employee Assistance Programme, providing confidential wellbeing and support services. Comprehensive training and professional development opportunities. Generous annual leave, promoting a healthy work-life balance. Key Responsibilities Monitor, evaluate, and drive service quality standards across multiple care home locations. Provide expert guidance and support to care home managers to ensure full compliance with CQC regulations and company policies. Conduct audits and quality assessments, identifying areas for improvement and implementing action plans. Foster a culture of excellence and best practice, ensuring residents receive compassionate, dignified, and high-quality care. Collaborate with internal teams to develop training initiatives that enhance staff skills and service delivery. Investigate and address any concerns or complaints, ensuring swift and effective resolutions. Stay informed of industry developments and regulatory updates to drive continuous service improvements. Reference: WILL114326/AP INDACC