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Business entrepreneur, investor, hospitality industry dabbler, print industry consultant and rainmaker
Company Description
Doves Print & Embroidery Ltd is a prominent Screen Print and Embroidery specialist based in rural Suffolk. Our team collaborates closely with clients' designers to produce top-quality branded clothing using our cutting-edge, in-house facility. We offer embroidery, silk screen printing, direct to film transfers and direct to garment printing as well as a range of complimentary services.
Role Description
This is a full-time on-site role for a Customer Service Representative to join our CSR team located in Earl Soham. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role includes taking customer enquiries, producing quotes, negotiating pricing to win orders, order processing, liaising with the production management team to ensure deadlines are met and customer satisfaction guaranteed.
Qualifications
* Customer Service Representatives and Customer Support skills
* Customer Satisfaction and Customer Service skills
* Customer Experience proficiency
* Excellent communication and interpersonal skills
* Problem-solving abilities and patience
* Attention to detail and organisational skills
* Previous experience in a customer service role is advantageous
* Experience in the textiles industry advantageous
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Apparel & Fashion
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