Service Account Handler
Our client, established in 1990, is trusted by over 400,000 businesses all over the world to help them grow and become more productive.
They support business fleets of all sizes, helping businesses to stay connected with customers and colleagues to run more efficiently.
Their tailored solutions allow businesses to benefit from a one-stop shop that can help keep them on the go and connected offering fuel cards, telematics, vehicle leasing, EV charge points, telecoms, insurance and more to businesses globally.
This is where you come in. They are on a journey of growth and pride themselves on being at the forefront of technology innovation and they invite you along on the journey.
The role of Service Account Handler is really important to them. You will be responsible for supporting their broking team with administration and customer service duties for fleet and commercial clients.
Role overview:
Answering inbound calls and emails from customers
Dealing with general enquiries competently and giving clear guidance and explanations
Accurately updating and maintaining an in - house system
Processing mid-term adjustments and cancellations on existing policies
Solving customer queries throughout the life of their policy and general administration - document processing, letter writing, dealing with the setting up/cancellation of direct debits Requirements:
A friendly and professional telephone manner with excellent customer service
The ability to build relationships with clients.
Ability to prioritise work and work under pressure.
To be confident and proactive and ability to take own initiative.
Both a team player and ability to work on own initiative
Must be flexible.
Keen eye for detail
Ideally 1 year plus Insurance experience. What they offer you:
• A friendly culture that mirrors their proposition to customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Salary- Competitive Salary depending on experience + performance related bonus (quarterly) and a good range of core benefits.
Working Hours: 37.5 Hours p/w, Monday - Friday.
Location: Office based in Leeds, LS18