Job summary We have an exciting opportunity for an Administrator to join the Children and Young Peoples Autism Service. You will offer confidential and efficient secretarial support to the Clinical and Nursing staff within the team. You will provide an effective and efficient administrative service to the CYP Autism team, including admin support to the team leads and senior clinicians. You will be required to work on your own initiative and demonstrate a willingness to help others and be a key member of the teams. You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations. You will liaise with a wide range of people, partner organisations and agencies, both internally and externally on behalf of the CYP Autism service ensuring that a professional image is maintained at all times. Main duties of the job Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings Typing letters and reports including audio typing To collect and input statistical information as required and ensure that reports where requested are delivered within timescales. Making bookings and cancellations e.g. training places, rooms and interpreters. Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner. Supporting diary management of an individual or individuals (arranging meetings etc) Monitoring of an individual or team inbox Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc. Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team. To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures. Providing cover for other administrative colleagues during staff absence Dealing with patient/public enquires about services - liaising with professionals where required About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Please note, we may be required to close this vacancy early if we receive a high volume of applications Date posted 04 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum (pro-rata) Contract Permanent Working pattern Full-time Reference number 301-BK-24-6761329 Job locations Anglesey Road Wheelhouse Road Rugeley WS15 1UL Job description Job responsibilities For further information relating to this position please refer to the attached job description and job specification Job description Job responsibilities For further information relating to this position please refer to the attached job description and job specification Person Specification Qualifications Essential ECDL/CLAIT IT qualification or equivalent RSA Stage III Word Processing / Text Processing or equivalent Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional Skills (English and Maths) Level 2 Desirable NVQ / Level 3 Business Administration Audio typing Experience Essential Previous experience of data input Experience of dealing with sensitive/distressing issues Relevant experience in adminisration role including dealing with telephone queries in a timely manner Desirable Experience using Rio Skills Essential Proficient in use of Microsoft Office e.g. Word, Excel etc Demonstrate the ability to prioritise workload in order to meet deadlines Demonstrate an understanding of the importance of effective team working Demonstrate a high level of communication skills, both written and verbal Excellent organisational skills and work on own initiative Provide training/advice to other team members on processes and computer packages Standard keyboard skills Person Specification Qualifications Essential ECDL/CLAIT IT qualification or equivalent RSA Stage III Word Processing / Text Processing or equivalent Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional Skills (English and Maths) Level 2 Desirable NVQ / Level 3 Business Administration Audio typing Experience Essential Previous experience of data input Experience of dealing with sensitive/distressing issues Relevant experience in adminisration role including dealing with telephone queries in a timely manner Desirable Experience using Rio Skills Essential Proficient in use of Microsoft Office e.g. Word, Excel etc Demonstrate the ability to prioritise workload in order to meet deadlines Demonstrate an understanding of the importance of effective team working Demonstrate a high level of communication skills, both written and verbal Excellent organisational skills and work on own initiative Provide training/advice to other team members on processes and computer packages Standard keyboard skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Midlands Partnership NHS Foundation Trust Address Anglesey Road Wheelhouse Road Rugeley WS15 1UL Employer's website https://www.mpft.nhs.uk (Opens in a new tab)