Are you a Customer service expert who has dealt with retentions?
Are you looking for a new challenge that doesn't include weekends?
Are you ready to take on a new role that provides a perfect platform to grow yourself and your career then read on…..
Portfolio are proud to be representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced customer service advisor to join a vibrant, award-wining, fast growing organisation, dealing with business owners across the country. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls with clients who want to discuss renewals of contract amongst other things, you will need good resilience and be able to handle difficult conversations. You will have worked in a call centre environment, dealing with issues from end to end and finding a resolution for clients. The role is Monday to Friday 9-5 and the company offer pay reviews every 6 months as well as good progression pathways. If you have the relevant experience, please apply and we'll be in touch!
Job Overview
The role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions.
Day-to-Day Responsibilities
* To be the first point of contact for any client wishing to discuss their continuous service agreement
* To retain clients on their continuous service agreement and avoid them from renegotiating their terms and conditions
* To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments
* To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention
* To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure
* To understand all client databases and systems in order to adequately investigate and respond to the client
What you Bring to the Team
* A target driven individual who thrives on personal and team success
* Total commitment to client retention
* Thrives from client success
* A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
* A strong communicator with excellent interpersonal skills and works well in a team
* Ability to deal with challenging conversations
* Ability to work in a fast paced environment
* Strong time management skills
* A dynamic and flexible approach, as well as the ability to work under pressure
Benefits
It's not all work and no play that's why you get 25 days holiday a year increasing with length of service
Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs
Career progression - if you want it, it's there for you!
We want you to be the best you can be so we provide regular training to make you as successful as you can be!
If we do well you should too, that's why we share our profits if we hit target each year with a bonus
At Croner we wouldn't dream of letting you work on your birthday, we give you that as an additional day off each year
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