Market Research Interviewer
To be the airport for everyone whatever your journey
This role is part time working 20 hours per week. Pro-rated salary is £18,379 + Benefits.
The Opportunity:
Are you our next Market Research Interviewer? We are looking for someone who can help us redefine what's possible for our Commercial function.
What is the role?
The Market Research team undertake a range of surveys to collect information on the opinions, experiences, and preferences of our customers that ensures we can provide the best service and inform future planning decisions for the airport. If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you. It entails working both landside & airside, across all areas of the airport, acting as an ambassador through positive interactions.
Surveys are primarily conducted on tablets, and most of the time you will work independently on a shift basis, but as part of a wider team. Shift times vary depending on the type of survey and passengers/flights being targeted. A typical week is 20 hours, rostered between the hours of 0500 and 2300, split over three 6-7-hour shifts per week. The roster is released a year in advance.
What you'll be doing
1. On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires throughout all areas of the airport.
2. Independently planning for your day in response to quotas and flight demands.
3. Interviewing in accordance with the Market Research Society's Code of Conduct.
4. Recording your quotas and updating spreadsheets on Microsoft Teams.
5. Attending quarterly team meetings to contribute to the success of the wider team.
6. Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner.
Do you have what we're looking for?
1. Market Research experience is an advantage.
2. Airport knowledge whilst not essential would be an advantage.
3. Must be able to read, understand and speak English fluently; the ability to speak other languages would be an asset.
4. Ability and confidence to work well as part of a team and autonomously under own initiative.
5. Previous experience of working towards and prioritising targets.
6. Excellent interpersonal, communication, and listening skills.
7. Be confident and able to approach and engage people.
8. Able to go above and beyond to deliver great customer experience.
9. Ability to work in a fast-paced and busy environment.
10. Some IT skills and knowledge of the MS Office package.
11. Must be able to get into London Gatwick to start/finish work for 0500 - 2300.
What's it like to work here?
Our employees tell us that working here is something special and no day is like another. Our employees enjoy a range of personal, health, and financial benefits, including:
1. Performance-based bonus scheme.
2. High street shops and restaurant discounts.
3. Healthcare scheme.
4. Life and disability insurance.
5. Professional training to develop.
6. Discounted travel to work schemes.
7. Volunteer days.
What it's like to work at London Gatwick?
At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.
We are an organisation that places diversity, equity, and inclusion at its heart. Our aim is to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.
Should you require any reasonable adjustments to be made as part of the application process, please contact us directly.
Click apply to begin your journey, your way with London Gatwick.
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