Description
Are you a reliable and customer-focused individual looking for a rewarding career in the home improvement industry? If so, join our family-owned and operated team at Norfolk! We've been serving the community for 90 years and are committed to providing exceptional service to our customers.
As a Driver Assistant, you'll play a vital role in ensuring our customers receive their orders on time and in perfect condition.
Your day will start at 6:30 am each day (Monday-Friday) where you will review your route for the day, complete your required pre-trip of your vehicle, and ensure you have all the products needed to complete your deliveries. Double-checking your load is always safe and secured.
Each driver assistant will partner with a driver and work together to ensure deliveries are done on time, safely, and completely. This role does require regular heavy lifting as cabinets range on average between 45-60 lbs. You will work with the customer for any special instructions on the placement of materials, etc.
Norfolk uses mobile delivery technology, so you will need to be tech-savvy and able to use mobile devices for confirmations, GPS, and communication. Being organized is key to successful delivery as well as completing each order’s electronic paperwork.
Requirements
* Operate the equipment safely and ensure each load is complete and properly secured at all times.
* Be responsible for all electronic communication while the truck is in motion; drivers are not allowed by law to use cell phones while the truck is in motion. Also responsible for GPS programming and assisting the driver with the best route.
* Remain alert for changing road conditions, hazards, low bridges, etc. Must exit the vehicle and assist the driver whenever the truck is backing up, parking, or moving close to a structure, always watching for obstructions, wires, tree branches, etc. No texting or non-company issued electronic devices are to be used while in the vehicle.
* Assist the driver in bringing items into the customer's location, being careful not to cause damage to merchandise or property, always being courteous and professional.
* Assist the driver when picking up merchandise from customers or vendors, always check merchandise against sales order or packing slip, and inspect for damage before leaving the site.
* Be physically fit and able to perform daily deliveries.
* Be able to lift 45-60 lbs. Up to 100 lbs. with a 2-person lift.
* Have good communication and customer service skills.
* Be able to read, speak, and comprehend English; bilingual helpful. Position is required to call customers.
* Be able to use handheld devices for delivery recordkeeping as well as check texts and emails as needed.
Physical Requirements:
* Able to sit for long periods of time.
* While performing the duties of this job, the employee is regularly required to talk and hear.
* Specific vision abilities required by this job include close and night vision (based on job tasks).
* Noise level in the work environment is usually moderate to heavy.
* Almost always exposed to outside weather conditions.
* Frequently required to walk distances over 200 yards on both flat surfaces and construction sites.
* Frequently required to lift and securely carry fragile items of 80+ pounds for a moderate distance.
* Frequently required to climb stairs to deliver products.
* Frequently exposed to heavy equipment such as delivery vehicles or fork trucks.
* Employee will regularly be exposed to construction materials and visit construction sites.
* Subject to post-accident drug and/or alcohol testing while employed by the company.
* Able to wear work boots, hard hat, safety glasses, safety vests as required by delivery location.
The Norfolk Companies provide competitive benefits including medical & dental insurance, 401k with a generous company match, Paid Time Off, uniforms, and voluntary vision, life & short-term disability insurance.
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