Based in West Yorkshire, Exa has been at the forefront of delivering innovative connectivity solutions for schools, businesses, and local authorities across the UK. With a commitment to cutting-edge technology, customer satisfaction, and a vibrant company culture, Exa Networks is the perfect place to launch your career in IT.
Responsibilities:
* Proactively monitor and investigate network issues using internal tools.
* Act as a first/second line escalation point for customer and internal technical queries.
* Perform diagnostics and resolve connectivity, hardware, and software issues.
* Assist with network configurations and project-related tasks, including the setup of routers, firewalls, and VPNs.
* Escalate unresolved or complex issues to senior team members or relevant departments.
* Document standard operating procedures, network diagrams, and troubleshooting guides.
* Generate and deliver internal and external training materials.
* Maintain and update internal systems, including ticketing and monitoring platforms.
* Support adherence to industry regulatory standards and company policies.
* Occasionally travel to customer sites or business points of presence within the UK.
Working Hours:
Monday to Friday, 8.00am to 4.00pm, 8:30am to 5.00pm and 9:30am to 6.00pm.
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