Our client specialises in maintaining critical air conditioning and chiller equipment. They ensure customers assets remain compliant and in optimum condition. Their engineers are very well trained, and their technology platforms are highly advanced. Their processes are refined and bring systems and people together to maximise efficiency and help us keep pace with growing demand.
The company are based in Shepperton Surrey and a separate regional office in Warmley. They employ more than 45 mobile engineers and 45 office-based associates. With ambitious, yet achievable, plans for growth they are a company that provides tremendous opportunities for anyone with a strong work ethic and determination to constantly deliver exemplary service.
Purpose of the Role
The Technical Service Manager position is responsible for a team of field engineers and service coordinators to ensure efficient and effective delivery of PPMs, Repairs and urgent works to clients.
Key Responsibilities:
Manage a team of field service engineers and service coordinators, managing team performance and employee administration
Oversee the planning and scheduling of service calls and preventive maintenance visits
Ensure timely and efficient response to client service requests
Manager any escalations from the service coordinators, resolving any complaints and issues promptly and professionally.
Monitor service quality and client satisfaction...