Job Title: Commercial Operations Executive
Department: Commercial Operations
Reporting: Commercial Operations Manager
Location: Training Ground and Vantage London
Salary: Competitive
Closing Date: 19th January 2025
Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.
Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.
We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.
We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.
Come join us.
Inclusion Statement
Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments’), you will have the opportunity to let us know at the appropriate points in the hiring process.
Safeguarding Statement
Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the Club; safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the Club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.
If the role you are applying for involves regulated activity and you have been shortlisted for a first stage interview, you will be asked to fill out a Declaration of Offences Form.
The Role of the Commercial Operations Executive
Brentford FC has an exciting opportunity for a Commercial Operations Executive. The Commercial Operations Executive will work with the Commercial Operations Manager to provide material support in the planning and delivery of various commercial commitments and obligations relating to our players, coaches and senior club executives.
The successful candidate will work with both Off-Field and On-Field departments to ensure that all appearances are delivered in a way that ensures that all relevant stakeholders have a positive experience. In addition, they will also assist with the planning and delivery of training ground visits for both fans, Club partners and other guests. The Commercial Operations Executive will also deliver signed merchandise requests as well as fulfil First Team Player ticket requests across all First Team Men’s fixtures.
Main Accountabilities
* Work with Off-Field departments to ensure commercial commitments and obligations are planned and delivered successfully. This includes, but is not limited to, servicing the needs of the following departments: Partnerships, Marketing, Fan Relations and Community Outreach, Content, Editorial, Public Affairs, EDI and Brentford Community Sports Trust.
* Ensure compliance from Off-Field and On-Field staff as per the Commercial Operations Policy.
* Work collaboratively with the Football Department to deliver our commercial commitments whilst continuing to prioritise Football and performance.
* Communicate with players, coaches and senior club executives about their upcoming commercial commitments, ensuring they understand all necessary details.
* Ensure all appearances and training ground visits are delivered in alignment with our safeguarding policy and delivered in a safe and secure manner.
* Assist in planning, communicating and delivering training ground visits, ensuring that participants receive a best-in-class experience.
* Fulfil signed merchandise requests and obligations.
* Fulfil First Team Player ticket requests for all fixtures.
General Club Accountabilities
* Ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR).
* Ensure compliance with the Club’s Code of Conduct.
* Ensure compliance with all relevant legal, regulatory, ethical and social requirements.
* Build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC.
* Keep confidential any information gained regarding the Club and its personnel.
* Maintain a flexible approach to work at all times.
* Ensure compliance with all Matchday Safeguarding processes.
* Ensure compliance with the Club’s Safeguarding Policy and processes.
* Promote and support positive mental health and wellbeing throughout the Club both on and off the field.
* Promote equity, diversity and inclusion at the Club, in line with our EDI strategy.
Key Internal Relationships
* Partnerships
* Marketing
* Fan Relations and Community Outreach
* Content
* Brentford Community Sports Trust
* EDI
* Editorial
* Public Affairs
* Operations (Stadium Operations and Training Ground Operations)
* Football Media
* Venue Optimisation
* Football and Coaching staff
Person Specification - Essential Characteristics
* Previous experience of working with high profile athletes in a high-performance, elite environment at a professional sports organisation.
* 1-2 years’ previous experience of planning, organising and delivering events.
* Understanding of the football landscape, particularly the importance of the delivery of obligations for Off-Field departments.
* Excellent written and spoken English language skills.
* Ability to build strong relationships.
* Ability to work in a fast paced, pressurised, and dynamic environment.
* Organisational skills and the ability to organise others.
* Able to work unsociable hours including weekends and evenings.
Person Specification – Desirable Characteristics
* Professional, confident, self-motivated and enthusiastic.
* A positive, bright and energetic demeanour.
* Numerate and data-driven with a strong attention to detail.
* Resilience and perseverance.
* Desire for continuous personal improvement.
* Spoken and/or written skills in a second language.
* Driver's Licence and own car.
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