Let’s grow together A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Technical Maintenance Controller looking for an opportunity to grow in a friendly environment, we’re looking for you We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together … Job Purpose To ensure that the maintenance of the vehicles is managed professionally and pro-actively to maximise vehicle availability whist minimising maintenance spend. Key Responsibilities To undertake the role of Technical Maintenance Controller including but not limited to: Training in use of company systems Support for company employees in day to day tasks Ensuring the Health and Safety and wellbeing of team members To oversee management of maintenance providers: Ensuring warranty periods are maximised or policy claims applied for Negotiating with third party repair agents to ensure fair charges Identifying issues with income, fixed costs, tax and the maintenance budget, highlight and resolve them to ensure accurate financials Producing the monthly Budget Variance report for senior management Sourcing the most competitive and cost efficient parts and suppliers Highlighting product issues to manufacturers ensuring safety and that any costs incurred are reimbursed by the manufacturer Informing large cost repairs to senior management promptly and recommending and arranging remedial action Arranging the most cost efficient repair considering contractual obligations Reporting monthly to senior management all spend by means of the Month End Report and Budget Variance and producing the Budget Variance report with any subsequent vehicle reports or supporting evidence. Source new suppliers as and when required. Negotiate and agree terms and SLA’S Carry out Audits for quality and compliance and create action plans as necessary Participate in the day to day activity of the Fleet Desk Operations by; Ensuring that the desk operating hours of 0600 – 1900 are maintained Authorisation and cost control of all work Providing technical guidance, support and advice to fleet desk staff, depot staff and customers Organising warranty repairs and third party repairs Covering for staff of the team when absent ensuring that hire, legislation, work authorisation, recharges and contracts have service continuation Recharging promptly damaged charges Promptly sending technical bulletins provided by manufacturers on to maintenance providers and SFS workshops Resolving queries with suppliers, manufacturers, customers and staff. Participating and arranging adequate rotas for a callout facility for OOH breakdowns Ensuring that all vehicle safety recalls are carried out by informing the contract of the safety recall and chasing for confirmation that they recall has been completed Management of the Mobile Engineers including but not limited to; Arranging on and off hire inspections for the hire fleet Organising PDI’s for new vehicles being added to the fleet Organising fleet inspections to ensure asset is being maintained to SFS expectations Arranging parts inspections to ensure replacement was necessary Keeping mobile engineers up to date with any technical bulletins that are released by manufacturers Provide support and identify training needs for each engineer Ensuring health and safety policies are upheld by each engineer To manage use of the fleet management system by; Ensuring accurate information and financial costs are entered Any faults with on system are identified and a resolution proposed, actioned or escalated appropriately To ensure KPI’s are accurate and followed up To process accounts invoice queries To identify and organise the administration of all new vehicles including but not limited to: Ensuring that a PDI has been carried out and the paperwork received Ascertaining relevant legal and company documentation required for each vehicle Creating the new vehicle on Fleetwave and ensuring that all data is accurately entered Monitoring and chasing all registration documents and if required certificates of initial fitness, certificates of conformity and plating certificates Liaising with the contracts and issuing original or copy documents as required Creating the new vehicle file and informing the tyre contract provider of the tyre requirements About You Key Skills Must have a high level of understanding of the fleet management system - Fleetwave experience an advantage Strong people skills Proven strong communication skills Good IT skills Holding a clean UK drivers license (Category CE) an advantage Qualifications and Experience Must have one of the following: Educated to A level or equivalent Apprenticeship in the Automotive industry HNC in Automotive Engineering and Science or equivalent CPC in Road Haulage would be an advantag e Working Hours Monday to Friday 40 hours per week About Us Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you If you’re ready to contribute to the team, please apply. Inclusion As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team. What can we offer you? Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate Profit Related Pay: We share some of our annual profit with our eligible employees Pension Plan: We contribute up to 10% of your annual salary towards your pension Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more Volunteering Day: Contribute to causes you care about with one volunteering day per year Life Assurance and Personal Accident Cover Be flexible We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home. Be yourself As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business. Be heard We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future. Be well We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services. Be better We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.