Customer Coordinator - Borehamwood Pertemps is currently recruiting for a Customer Coordinator to join our Automotive client based in Borehamwood. Hours: Mon-Sun 8 am-8 pm (40 hours a week on a rota basis for the weekend)Salary: £28,800 Duties: - Handling inbound and outbound calls- Delivering exceptional customer service at all times- Processing new bookings, booking extensions, and terminations within required SLAs- Handling customer complaints efficiently through to resolution- Updating company system with accuracy, processing rental documentation, and providing reports.- Offering additional products or solutions to improve customer experienceRequirements:- Proven experience in a customer service environment- A passion for customer service and a strong understanding of how to deliver it.- Proven ability to communicate effectively by phone, email, and chat- The ability to work under pressure and achieve business KPIs Benefits: - 25 Days holidays bank holidays- Birthday day off- Pension- Work based discountsIf you would be interested, please apply, or call Corinne at Pertemps.