Job Title: Resident Maintenance Site Engineer Location: Oxfordshire
The company is a supplier of integrated warehouse automation solutions providing the constituent technologies within our solutions across the world. As well as the development and supply of automation technology, the company provides solutions design, project management, health & safety (including CDM), aftersales maintenance and support services. The Resident Site Engineer will provide on-site technical support, maintenance, and repair of equipment, ensuring the smooth operation of systems at the customer’s site. Acting as a technical expert and primary point of contact, this role requires a proactive approach to resolving issues, optimizing performance, and maintaining excellent customer relationships.
Maintenance and Technical Support
Perform scheduled preventive maintenance on machinery and equipment to ensure optimal performance.
Diagnose, troubleshoot, and repair faults in mechanical, electrical, and automated systems.
Monitor equipment performance, identify potential issues, and take corrective action to prevent downtime.
Coordinate with the customer and external contractors for planned maintenance, repairs, and upgrades.
Customer Relationship Management
Provide regular updates on maintenance activities, equipment performance, and any upcoming requirements.
Train and support the customer’s staff on the operation and basic maintenance of equipment.
Maintain accurate records of maintenance activities, repairs, and parts used.
Submit detailed service reports and equipment performance logs to the company and customer as required.
Keep track of spare parts inventory and coordinate replenishment as needed.
Adhere to all health and safety standards, including risk assessments and method statements.
Ensure compliance with both company policies and customer site regulations.
Proven experience in a similar engineering role, preferably within [specify industry, e.g., automation, manufacturing, or distribution].
Strong technical knowledge of mechanical, electrical, and automated systems.
Formal engineering qualification (e.g., HNC, HND, NVQ Level 3, or Time served apprentice).
Knowledge of PLCs, sensors, and control systems.
Ability to work independently with minimal supervision.
Strong organizational skills for managing maintenance schedules and documentation.
Proficiency in using diagnostic tools and maintenance management software.
Willingness to work flexible hours to accommodate customer needs. Double days shift pattern.