Company Overview:
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We are a community-driven organization that values diversity, equity, and inclusion. We strive to create an environment where everyone can reach their full potential.
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Salary:
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£13.65 per hour
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Job Description:
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We are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for coaching and supervising our Customer Team Members, deputizing for the Store Manager, and delivering great customer service.
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Key Responsibilities:
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* Develop your team's capabilities through coaching and training
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* Foster an inclusive culture where everyone's voice is valued and respected
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* Manage diligence checks and stock accuracy to make shopping a great experience for our customers
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* Support your store manager by deputising when they're not working and delivering a variety of HR processes
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* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
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* Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
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Requirements:
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We are looking for someone who has a genuine care for the needs of customers and members, strong organisational and problem-solving skills, and a desire to learn and grow.
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Benefits:
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We offer a range of benefits including 36 days holiday (including bank holidays, pro rata for part time colleagues), a pension scheme with up to 10% employer contributions, virtual healthcare services for you and your family, and more.
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Building an Inclusive Workplace:
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We celebrate our differences and recognize the importance of our teams reflecting the communities they serve.
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Disability Confident Scheme:
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We are part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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Application Process:
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You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
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Diversity and Inclusion Commitments:
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You can find out more about our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
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