Job Description
JOIN A DYNAMIC TEAM THAT’S DRIVEN TO CREATE THE IMPOSSIBLE AND GET STUFF DONE!
Do you thrive on solving complex problems, optimising processes, and making things run smoother and faster? Want to be part of a high-energy team that’s revolutionising the Retail Point-of-Sale Finance industry
?
We’re looking for an Operations Strategy Specialist who can take our operational processes to the next level while keeping customer outcomes front and centre. This role is all about strategy, efficiency, and impact—you’ll develop and implement smart, scalable solutions to improve contact management, automation, system administration, and data visibilit
y.
Who are we and what do we
do?Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 20
12.
Reporting to: Operations Improvement Man
agerLocation: Crownhill, Milton Keynes / Hybrid Working (at least 2-3 days in the office per w
eek)
What you’ll be d
oing:Data Visibility & Repo
* rtingDrive data visibility strategies and develop dashboards to track key operational met
* rics.Create detailed, data-driven reports to inform decision-making and performance improvem
* ents.Ensure actionable insights are communicated effectively across the busi
* ness.Collaborate with teams across analytics, finance, commercial, and technology to align operational strategies with business g
* oals.Validation of data integrity (Call classification and outcome monito
* ring)Use data visualisation tools to clearly communicate insights to stakehol
* ders.Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automa
tion)
Contact Strategy Devel
* opmentDevelop and optimise multi-channel customer contact strategies (phone, email, SMS,
* chat)Use data insights to drive engagement and improve response
* times.Work with customer service and collections teams to enhance communication effectiv
* eness.Conduct capacity planning and productivity analysis across
* teams.Monitor and optimise automation performance in real
-time.
Process Optim
* isationEvaluate operational systems to identify efficiency gains and improvement opportu
* nities.Work cross-functionally to integrate process improvements aligned with business obje
* ctives.Design scalable operational processes to support business
* growth.Work with tech teams to ensure full system integration and continuous improvement of automation
tools.
System Admini
* strationManage internal business systems to ensure seamless integration and accurate, time
* ly data.Provide system support and troubleshoot to ensure operational teams have full data vis
* ibility.Maintain system compliance and performance mon
* itoring.Managing workflows and campaigns across op
erations
Daily and Ad-h
* oc DutiesManage daily
* campaignsProvide accurate and informative insights whilst challenging the data and making recommendations for im
* provementAnalyse day-to-day stats in
* real timeResource & planning for the operati
* ons teamsSupport the integration of ne
* w systemsManage the administration of key systems used within the d
* epartmentWork to continuously improve our contact strategy maximising all touch points of the custome
* r journeyLiaise with the analytics team to ensure data
integrity
To succeed in this role, you sho
* uld bring:Proven experience in operations strategy, process optimisation, or business operations within a similar industry (e.g., POS Finance, FinTech, or financial
* services).Strong numeracy and analytical skills, with the ability to interpret large volumes of data, develop insights, and make data-driven
* decisions.Experience with data visualisation tools (e.g., Tableau, Power BI) to track and report on operational performance
* and KPIs.Expertise in contact strategies and customer engagement in a multi-channel environment, using data to measure success and inform
* strategy.Experience with system administration and managing internal operational software tools (CRM, E
* RP, etc.).Working knowledge of automation tools and technologies (e.g., Robotic Process Automation, AI-powered systems, workflow au
* tomation).Ability to manage complex projects, with a focus on execution, timelines, and data-drive
* n results.Strong communication and stakeholder management skills, with the ability to present data and insights to leadership in an actionab
* le manner.Strong analytical and problem-solving skills with a focus on data-driven decisi
* on making.Comfortable working in a fast-paced, data-driven environment, adapting to changing priorities based on insights and busin
ess needs.
What’s in
it for you?
Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive tea
* m. We offer:Competitive salary and opportunities for profess
* ional growthFlexible hybrid working arrangements to balance your work and p
* ersonal lifeAccess to our comprehensive benefits package, including private healthcare, discounted gym membershi
* ps, and moreA collaborative and innovative work environment where your ideas and contributions make a rea
l difference
If you’re excited about this opportunity and think you’re the perfect fit, hit ‘APPLY’ and upload your CV and cover letter today. Please note that all successful applicants will be subject to a basic criminal record and
credit check.