Job Purpose To be responsible for dealing with all aspects of litigated Claimant credit hire claims. Key Duties & Responsibilities Dealing with all aspects of litigated claims involving Road Traffic Accidents and or any files of a technical nature which you may from time to time be asked to advice on, handle and/or progress. Progressing claims in a timely manner in accordance with the CPR Prioritising urgent schedule entries and dealing with remainder of daily tasks on To Do list Instructing Counsel, to attend conferences, hearings and CMCs Have relevant experience of having handled claims involving credit hire issues To have a good working knowledge relevant case law and/or legislation Ensuring clients are kept informed and up to date on a regular basis throughout the life of the claim Speaking to and updating referrers as often as possible to ensure a consistency of service and to ensure referrer’s loyalty to the Firm Checking the authenticity and validity of claims by speaking with clients regularly on potentially difficult files Building a relationship with all external clients to minimise the possibility of complaints and to enhance the reputation of the firm and the service it provides Achieve all individual targets and contribute to team/department performance by assisting colleagues to ensure team targets are met Deal with post, telephone calls and e-mails within agreed service levels Maintain files to agreed standards Adhere to working practices, policies and procedures including in regulatory and compliance matters Fulfil all other duties necessary to the role Experience & Knowledge A good working knowledge of the CPR, case law and legislation A good working knowledge of the law relating to credit hire An ability to work in an organised manner Excellent client care and communication skills Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us We are one of the leading providers of insurance and legal services. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow. Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best. Benefits 25 days' holiday per annum Holiday buy and sell scheme Hybrid working model (in relevant role) 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy