Job summary Administrative opportunity has arisen in South Kent Coast Admin team Calling all organised and motivated individuals South Kent Coast Mental Health Team have an exciting opportunity for a dynamic Administrator to join their friendly Mental Health Together Plus and Memory Assessment Service team based at Coleman House in Dover About the Opportunity: This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Psychologists and other healthcare professionals. What You'll Do: Be the friendly voice answering phones and responding to enquiries. Manage the Team's schedule, efficiently booking appointments. Prepare and meticulously maintain clinical records and correspondence. Assist clinical staff with administrative tasks. Who You Are: A self-starter with a go-getter attitude and a forward-thinking approach. Flexible and adaptable, thriving in a fast-paced environment. Exceptionally organised with a keen eye for detail. Proficient in Microsoft Office applications with strong IT skills. Main duties of the job The varied role of the Administrator will include: Supporting the team to action work requests via the Mental Health Together Plus and MAS generic inbox, including the processing of referrals on the patient administration system (Rio) Clinic Management, booking appointments. Having contact with patients, carers, relatives, and other external stakeholders. Typing letters and reports. Using the patient record system RIO (training provided). Taking and screening phone calls and managing the MHT mailbox. Ordering of stationery and other items as required via our SBS system (training provided). The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a Team, have initiative, good communication, and interpersonal skills, can prioritize workloads, deal with challenging situations and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients. About us Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC. Each year we care for over 2,000 people in our hospitals and 54,000 people in the community. We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service. Our strategy Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 380-EK264 Job locations Coleman House, Brookfield Avenue Dover CT16 2AH Job description Job responsibilities Job responsibilities Please see detailed job description and person specification attached. The varied role of the Administrator will include: Supporting the team to action work requests via the Mental Health Together generic inbox, including the processing of referrals on the patient administration system (Rio) Clinic Management, booking appointments. Having contact with patients, carers, relatives, and other external stakeholders. Typing letters and reports. Using the patient record system RIO (training provided). Taking and screening phone calls and managing the MHT mailbox. Ordering of stationery and other items as required via our SBS system (training provided). Person Specification Qualifications Essential Maths and English grade C or above NVQ Level 3 Business Administration or equivalent Desirable Typing qualifications Skills & Experience Essential Keyboard skills Excellent communication skills Minimum basic Excel setting up of spreadsheets and updating for reports Arranging and taking minutes of meetings Good knowledge of Microsoft Office Packages Desirable Experience of working within the NHS Minimum 2 years administration experience Knowledge of RiO Experience of working in a busy office environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Job description Job responsibilities Job responsibilities Please see detailed job description and person specification attached. The varied role of the Administrator will include: Supporting the team to action work requests via the Mental Health Together generic inbox, including the processing of referrals on the patient administration system (Rio) Clinic Management, booking appointments. Having contact with patients, carers, relatives, and other external stakeholders. Typing letters and reports. Using the patient record system RIO (training provided). Taking and screening phone calls and managing the MHT mailbox. Ordering of stationery and other items as required via our SBS system (training provided). Person Specification Qualifications Essential Maths and English grade C or above NVQ Level 3 Business Administration or equivalent Desirable Typing qualifications Skills & Experience Essential Keyboard skills Excellent communication skills Minimum basic Excel setting up of spreadsheets and updating for reports Arranging and taking minutes of meetings Good knowledge of Microsoft Office Packages Desirable Experience of working within the NHS Minimum 2 years administration experience Knowledge of RiO Experience of working in a busy office environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Person Specification Qualifications Essential GCSE English & Maths - Grade C or above Desirable Microsoft Office packages Experience Essential At least 2 years administrative experience in a customer facing role Experience of Microsoft Word and Excel Desirable Working in a Mental Health / NHS environment Experience of clinic appointment management Skills and abilities Essential Have excellent organisational skills and be able to prioritise your workload. Strong customer service skills Desirable Rio trained Person Specification Qualifications Essential GCSE English & Maths - Grade C or above Desirable Microsoft Office packages Experience Essential At least 2 years administrative experience in a customer facing role Experience of Microsoft Word and Excel Desirable Working in a Mental Health / NHS environment Experience of clinic appointment management Skills and abilities Essential Have excellent organisational skills and be able to prioritise your workload. Strong customer service skills Desirable Rio trained Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kent & Medway NHS & Social Care Partnership Trust Address Coleman House, Brookfield Avenue Dover CT16 2AH Employer's website https://www.kmpt.nhs.uk (Opens in a new tab)